Does anyone have a script that will send an issue to a printer that I can put in the "execute external program" for an escalation? We have a group that wants...
What platform does your server run on? Scripts for Windows will be very different than something for Linux. --On Thursday, August 02, 2007 7:06 PM +0000...
Is it possible to certain fields in a "Quick issue Template" The idea is to not show the fields at all to when using a template. In other display Issue fields...
Dear all, Can anyone advise on how can I screen-pop a footPrints interface on the following information : 1. screen pop the Open issues filter by a contact ID ...
I have not received the usual daily reports and updates from Footprints today. ... Error retrieving incoming mail from POP server: response: "" The server does...
I have a custom HTML template, that I would like to have emailed to the contact on a ticket, when certain conditions are right. Unfortunately the escalation...
Matt, Did you try the "Send mail to the Contact of each Issue" escalation option, or am I missing something else you need? Don Cholish Numara Software...
I see you have opened a support ticket with us. This is definitely the best course of action when FootPrints isn't behaving as expected. Just follow up with...
The short: I want to automatically add an identifier to incoming email subject lines The long: For incoming emails from specifgic clientsm, I want to add the ...
Create an escalation that runs at the time of issue creation. Your escalation action should be the last option which is to "Execute External Program". In...
We are currently installed on Linux based servers and the paths are different. Would you happen to know where the install is located? And thank you for the...
Try /usr/local/footprints/... but the person who installed it and/or administers the server would know best. :-) Oh, you can go to Administration | System |...
Hi, I'm trying to find where field values created theough the Field Management page are stored. I don't see the vlaues in the database, are they stored in a...
Look in db/MASTERnn/MR/Schema under your Footprints directory, where 'nn' is the number of the project in question. Special characters in field names and...
I'm curious if the FP SOAP interface is slow for everyone else or just me. For a single ticket submitted (using create_issue), I can expect to sit waiting for...
Is there a config setting that I can change to allow requests from the same email address as the one assigned to the project? My HD has a digital sender that...
Abbey, I'm unaware of such a setting, and it's actually a Good Idea that this restriction exists. It's fairly easy to start a mail loop if Footprints accepts...
What fields can be updated through email? I have been successful with: Status= Priority= This question stems from researching how to change the Title via ...
If you just run a simple script from the command line on the server, does it take long to register a successful message? It always has been almost instant for...
All custom fields can be set in this manner as well. Obviously the Description field could also be set by just typing a reply. Title is not supported at this...
Does anyone know of an escalation or external script that will make sure that each newly created issue has at least one Team and one Agent assignee? Thanks in...
So you could have one rule look for tickets with assignments to all groups and not assigned to all individuals. Another rule could look for all tickets...
We are looking to implement Change Management in Footprints and would like the list of approvers to be different based upon the value chosen in a drop down...
Need to know if anyone has ideas on how to configure daily reports that only show a count of tickets taken by agent on the Help Desk team. The 1st res report...
I am trying to find a way to convey the linked issue information in the email message sent by FootPrints. For example, when you open an issue in FootPrints...
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Does anyone have any Custom Email Templates they would be willing to share... HTML, text or both. I am looking for ideas. If you do, it would be very helpful....
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