Hi, Only 1 user is allowed to login to FootPrints Server by deleting .License file manually for every login session means once the user logout i have to delete...
We have a single Footprints 7.5 system with multiple projects. Many of our agents only need agent access to a single or two projects but may need to submit...
Try logging out of Footprints before accessing the customer portal. Footprints doesn't always handle switching from agent to customer well. --On Wednesday,...
Has anyone tried to delete a project? I have one that's messed up beyond belief and would like to either completely remove it or clean everything out and start...
Clear out all dependencies, then clear out all fields. The system will warn you about deleting all fields. Go ahead. Delete any auto assignment rules and...
One correction - Delete the auto assignment rules before you delete the fields - Footprints doesn't delete the auto assignment rules for deleted choices and...
After reviewing my notes I'm recommending a simpler approach to the file maintenance steps that I described. Delete the Agents and any customer accounts to...
I would like to be able to do this and then of course import the data into another instance of FP. I have looked at Help and in this post and do not see...
I discovered how to do this. It is in the Aministration/Project/User Roles/[select the user role]/ then about half way down that page you will find the test...
Hi Rick, It is possible. Go to Administration->Project->General->Project Options->Splash Screen/Project Info, then choose Customer, type your desired message...
Just to clarify, it sounds like you are wanting to do one of two things - are you wanting to move a single project to another Footprints instance (sort of like...
Hi Don, Let me explain. We have set-up a FP system for software bug queries in Barcelona, but our partners in UK had an already previous FP system running....
Hi there, Is there an easy way to create a group of customers inside FP, in a similar way to Agent teams? The idea is that all members of that group get the...
WE have chosen to not let the customers select the priority of their ticket. All ticket will come through as Medium and will be triaged to see if the priority...
Rick, You can do this with an escalation. The problem is that you might need one for each high priority customer, unless they all have some address book data...
You just need 1 AB field that indicates the customer is high priority and 1 escalation rule to change the priority to High. Don Cholish Numara(tm) Software,...
Don, Won't this be a problem with the project and issue info that is automatically added to the sending email? I know in 7.0 you could choose to not put the...
Adam - thanks for your response. We are not using LDAP and we are maintaining this on our own. So your suggestion will work. I just have to figure out how...
We have set up 2 serperate servers for FP. We have the FP prod box and an SQL prod box. (When we loaded FP last week there were no firewall rules in place....
There are definitely a lot of caveats in setting up such an integration. Going through all of them on here would not be appropriate. Integrating 2 FPs systems...
Don, Is there anyway to turn off the project ID and issue ID from going out in the header? - colleen Colleen M. Ward AIM: AIM Colleen Phone: (703)947-2980 ...
I'm sure you could easily comment out something in the code. I will let someone else post where that may be as I don't want to encourage someone to do...
The best way to do this requires access to the server file system. In the footprints/db/MASTER##/MR (where ## is the project number) you'll find a Schema file,...
Is anyone managing their MAC (Move add change) process using Footprints, and if so do you ahve it automated? We have a very manually process that is time...
I'm developing a new project for another department and am stuck on what statuses to include so I'm reaching out to the group for help. What type of services...
It may be best if you tell us what department it is and what they will be using it for, that way we could offer some suggestions. I would also suggest looking...
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