This process works very well for us. We have the customer read/submit/edit role set to view their own and their organization's requests, and the address book...
Has anyone edited the MRdependencies_lib.txt in cgi\LANGUAGE\ENGLISH\ folder? I changed the text $STR_MRdependencies_lib_6='Edit Dependent Fields' to read...
... I haven't modified this specific file myself, but the files under cgi/LANGUAGE/ENGLISH are all pretty safe to modify as long as you don't mess up anything...
I have several projects, and recently created another one. Footprints is supposed to allow you to add "Other Footprints Agents". The problem is that many of...
Hello all, When one of our users, who created the issue/call, tries to reply to the email he received from Footprints, they get the follwoing error... "The...
... What role is the user assigned to? Under Administration -> Project -> User Roles, edit the role properties for the role to which the user is assigned. In...
... You might want to change the default role for customers to Customer Read/Submit/Edit. I don't know if the "Customer Edit" feature is still licensed...
... If you mean "add some new (additional) information to the end of an existing issue", then the answer is "yes" -- just edit the existing issue and add the...
We have also wanted the ability to merge issues together. Our workaround in Footprints is to create one issue as a subtask of the other. So if we have an...
... The University of Michigan also desparately needs this feature. We're involved with other projects now, but as soon as we have time (hopefully in August),...
Thanks for your support. Yes, I wanted to take two separate issues and merge them together. Hopefully this feature will be added sometime in the near future. ...
I agree with your request. Though for our needs, we would happily settle for less merging of fields, if it speeds up the process of getting this feature into...
Hi, I want to be able to exclude some project fields from my knowledge base solutions. I understand that they can be excluded under the Knowledge Base options...
In the MR folder for my project there is a file called ExcludeFor_SOLVED_. I tried adding all of my dependent fields to this file to see if it would exclude...
Does anyone know of a way to have the project totals appear for customers (Customer Read/Submit license)as it does for agents? Additionally it would be nice if...
... There is no way to do this that I am aware of that is built in to FootPrints itself -- the problem is that these are clickable links that take agents to...
I don't know about the original requestor's situation, but we have made numerous requests for better display, search, and organization capabilities for...
... Can you provide an example of a business situation or something similiar in which a customer might need to review a large set of issues, and provide more...
Sure. We provide IT support and strategy to clients of all sizes. We have 4 main databases that we use with our customers - IT Support Desk, Project ...
Kent, While we definitely have not developed some capabilities for Customers because we've felt they were really Agent functions, particularly since they could...
That's great news. I'm glad to hear it. Though I don't understand the concurrent license for customer managers that you mention. ... Kent Schumann, President ...
About Concurrent licenses for Customer managers: If managers need the ability to occassionally edit issues entered by their staffs, make more comprehensive...
It seems that if you can edit an issue, you can also replace or delete any attachments associated with that issue, but there doesn't seem to be a way to...
... I looked at our installation of FootPrints and peeked at the code, too. From what I can see, this ability is not specific to the Customer Edit License. To...
I've logged in as a customer and it doesn't show up. I know what it looks like because I've seen it when I view/submit/edit issues with Unipress support. But...
... I didn't take an in-depth look at the code involved, but it looks to me like this "should" be showing up for all customers who are able to view either...
Mark, Regarding the customer vs. agent dilemma, I think we just have very different environments. Our customers are truly customers, not agents. We simply...
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