Currently, for some reason we have chosen to not put FP in a domain. We have discovered that there are somethings, like monitoring, that do not work well with...
I am using a document called "Moving Footprints for Windows SQL from one Windows server to another." In that document there is a step that has you check...
Rick, "Internet Guest Account" is the account that IIS runs under. Since your web server needs to be able to read and write files in the Footprints structure,...
I have some scripts that just run through CSV files to update tickets or make tickets. They are quite basic: Read line , format soap...send soap... rinse wash...
Hello! We are new to the FootPrints user group and I have a question about setting up CC Emails in v7.5. If anyone could help, I would greatly appreciate an...
Has anyone installed FP 8 yet? Definitely have to give it to Numara for making the product look "updated", as with most change I'm a little afraid on how my...
Haven't installed it yet- but had a look at it. I like that users will be able to choose to have the tabbed view or the expanded view (in preferences), giving...
Hello to the Group! Any suggestions for how to allow our "Level 1" Agents the ability to take but not allow them to assign. It seems that you can either allow...
After an issue is in Closed status, we want to restrict any changes (except to Description). Any suggestions on how to configure this? I thought about setting...
In the 'Field Permissions' section of the roles page, set the options 'Specifying Assignees' and 'Editing Assignees' to the choice 'Not Allowed'. In the 'Edit...
Through the roles, you can restrict them from changing the status from closed. You could also make all of your custom fields read only when closed. They...
I saw this in the v 8 reference guide. "Editing Inactive—Allow or disallow editing of inactive (deleted or closed) Issues." but it doesnt seem to work. It...
I am working in a development environment and creating and testing one project. What management would like to do is to have dependency fields that have pop up...
Rick, It is sounding like you ought to consider separate projects. In addition to being pain to set up (and later manage) I can see these becoming hard to ...
Adam - thanks for this information. I will start to investigate doing that. Rick ... From: fpusergroup@yahoogroups.com [mailto:fpusergroup@yahoogroups.com] On...
That's a great idea, I'm going to mention it to the FP administrator at my company. We currently have several different projects, our issue is the NOC (who...
Replying to myself: FootPrints 8.0 offers a tabbed option in the interface. You could use a tab for your general fields, plus one for each of the three groups,...
Rick, footprints/etc/MRusers/ contains your user data, for both agents and customers. Delete the contents of MRusers_projects, which is a cache of sorts, based...
Adam - thanks for this information. I will give that a try. I was talking about "Teams" and not "groups". Used the wrong terminology there. Is there anyway...
I have set up the Type/Sub-Type/Category model of dependent fields. What I have noticed is that when I am editing the fields and discover that I have missed...
We set ours up so that they are always sorted alphabetically. That way, when you add a new entry to one of the different fields, you just re-sort it...
These are contained in the footprints/db/MASTERnn/MR/Schema file. I have a similar situation with one of my projects, and use manual edit of this file to cope....
Hi All, Does anyone know if this feature request (the ability to merge issues into a single issue due to CC responses) has made it into version 8? I realize I...
Adam - Thanks for your response. As I was investigating this I discovered that I could bring in a text file. So I created a text file and I import the file....
I am doing a migration from Support Magic and I have 3 fields that I can seem to match up in my project. The fields are Date/Time Open and Closed and Work...
Rick, I think you may need to talk to Support about this. There are Create Date and Modified Date which are default fields in every project. However, these ...
Having problems with message search?
Fill out this form to ensure your group is one of the first to be migrated to the new message search system.
