There shouldn't be a CC checkbox on a new ticket form, only when editing an existing ticket. Did you mean the edit page or were you referring to something...
If a Agent was for some reason entering a ticket. On the Send Email To section of a form, I want it only to have a "Contact" checkbox. Any way to limit? ... ...
Just to reiterate, there is no checkbox next to the CC when an agent is entering a ticket. Are you referring to when they are 'Editing' a ticket that was...
Sorry, I wanted to remove the CC feature altogether. I also want to remove the checkbox Assignee option as well on the form. I just want a checkbox for...
Hello, at this moment i have migrate to trackit version 7 to 8, so how i migrate the all the DB to sql server 2000 to 2005. i have a problem whit that. tks, ...
I'm trying to understand the interaction between the ABMASTERx type address book tables and the MASTERx_ABDATA tables. From the reference manual, the ABDATA...
From my review of FootPrints it appears there is no way to restrict a Agent from having the "Assignee" or "CC" option on the Send Email To section of a form....
This afternoon FootPrints 7.5 stopped loading the entire page when we try to create an issue. It loads the top two sections, contact information and general...
The ab data at the project level is the issue by issue address book information about the customer. If a customer submitted 100 tickets then the portion of...
You would have to alter code to accomplish that. Don Cholis Numara(tm) Software, Inc. ________________________________ From: fpusergroup@yahoogroups.com...
Hello, This is a user group for the Numara FootPrints product, not the Numara Track-It product so the users probably don't have the knowledge to help. I would...
Speed has nothing to do with it. It's so that you can modify the customer's contact information on a per ticket basis. The customer's contact information is...
As Mark said, every 3 minutes. And you would need to modify some code in order to make it more frequent. What we've done here, instead, is to make our...
Hello. We would like to exclude the field name from Issue forms and just show the field itself. This way we can use HTML/text headers in front of the fields to...
So if I have users in the ABDATA table that aren't in the ABMASTER table, then either a user was deleted from the ABMASTER table or I have some kind of "This...
In that situation, yes, the information for that issue in ABDATA could be from a user who previously existed in ABMASTER but was deleted. Or, it could be that...
Ah OK, I was overestimating how in sync those should be. So one last question on this. We get almost all of our issues submitted via email. If a new user...
We use LDAP address books here, so our ABMASTER tables are completely empty. And, of course, receiving email from a never-before-seen user does not result in...
We have some homebrew apps that use the fields in the ABMASTER table to generate mailing lists and stats and such, working under the assumption that basically...
Design your filed names to be short, like you would for a database, then use teh built in HTML field headers to provide the instructions you want the suers to...
Good afternoon. We appreciate this information. We are aware of this approach and how to implement it. I guess the best way to reword our request is that we...
Not aware of one. ... From: "King, Randall" <randall.king@...> To: fpusergroup@yahoogroups.com Sent: Monday, November 5, 2007 2:00:40 PM Subject: RE:...
I am working in Development on FP and have created 4 fields. These 4 fields are part of the Your Contact Information. What I want to do is to set these 4...
Just a random thought: Can you make the field names the same color as the background, i.e. white on white so they appear invisible? You could see it if you ...
Could it be that these 2 users don't have Address Book entries for these particular fields? If there is no data in the field, the field will not show as it is...
At least in 7.0, if you created fields as readonly for customers, when the customer was on the create issue screen, the fields would not be displayed. The...
Hello World. I have become our Footprints Administrator by default, because no one else here seems to know how to use it. I have 3 or 4 projects to match our...
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