Escalation A: - Criteria: <Status> = Open, AND (checkbox) <Escalate to backoffice> = On and <Dept> = "Dept A" - Action: Assign to "Team A", AND reset <Escalate...
I have a project that has to run a serious of 10-12 escalations at different points and still have the ability to rerun at a later date if it met that criteria...
I've seen the same thing even though we configured it to use IMAP. We would like the flexibility of leaving the messages in the mailbox as well. Sincerely, ...
There is an MRLocalDefs variable that removes the constraint that instant escalation rules can run once ever on a particular issue. First make a backup copy...
We had FP v8.0a installed in a machine of the following configuration: - Duo Core Xeon 2.8GHz CPU x 2 - 2GB RAM Here is the performance result we captured...
Brian, In looking at your configuration, my first reaction is that isn't much RAM for Windows Server, especially if you're running FootPrints, IIS and SQL ...
FootPrints is scalable. I believe your question is "What hardware configuration is appropriate for your anticipated load". The subject line scarred me. If...
I currentley have a project where a majority of the interaction is done via e-mail. We're looking for a way to pull up customer information via an address book...
I am trying to create an "issue log" that is set up as a separate, semi-independent, project where tickets are statically copied by an escalation from another...
Chris, I think that if you do a copy, without the dynamic link, you'll get what you desire. --On Tuesday, December 4, 2007 12:27 AM +0000 "chris.newham" ... ...
Hi Does anyone know where does FP store the data/content of the drop-down list ? Is it in database or in one of the file within FootPrints Folder. If the...
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Thanks for your suggestion. 1) Memory usage is low actually as performance monitor shows Memory/Available MBytes is very high. The bottleneck seems to be the...
It doesnt seem to work with or without the dynamic link ... get what ... separate, ... an ... match from ... to ... this ... issue ... to 1 ... possible ... ...
The file you are looking for is called Schema and can be found in the ...\FootPrints\db\MASTER##\MR directory where ## is the project number. Each drop-down...
When you say that available memory is high, are you talking about physical memory, or total memory, which includes virtual memory. Since you mention that...
Kerbau, Unfortunately, the data is stored in a local flat-file, although Numara has promised to work on moving this sort of thing into the database in the ...
There are no limitations as to the number of cross project copies allowed so there should be no problem getting the 1 to many relationship. Is the problem...
This appears to be a bug. If you contact tech support they will be able to give you an update on a fix timeframe. Don Cholish Numara(tm) Software, Inc. ...
I'm not sure the field permissions will get you what you want. Please explain the process your agent goes through when they get a new issue generated from an...
No, but I am familiar with the 7.5 installation script. The main things that root permission are needed for is to create the FootPrints installation directory...
Yeah, I am about to the point of hacking up the installation scripts to get around this. My systems folks are dead against running any install as root. I have...
The scinario is that the e-mail address is not in our AB, however the client's other information (Address, Business Name, Phone Number, etc.) is It sounds...
Another idea would be if you have the SQL Mapper tool, to use it to look up the person in the address book. You could then have the results map to the address...
I just came across this today and was surprised to learn that UniPress, the creators of FootPrints, was one of the first 100 .com domain names ever registered....
Colleen makes an excellent suggestion, but as she points out you would need an additional license you may not have or be in a position to get. I would...
Another option - you can make a "Secondary email address" field. Add another email field, then make sure to go to Address Book Options under AB Admin and...
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