It depends what you mean by "record". FootPrints does record the sender and time for each incoming email in each issue's History. It also records the...
Thanks for the info. ... -- Kyle Whitley Systems Support Specialist Office of Information and Instructional Technology (OIIT) Board of Regents of the...
I have not created one yet, but there are some samples in the Web Services manual. The code below is perl, but they also have C# I can send you the pdf if you...
We currently have our address book/users linked to Active Directory. Only some are designated as agents, the rest customers. Is it possible to select...
The db user password was reset in Oracle and now Footprints can't connect to the database. Where is the db password stored so that it can be reset as well? ...
Kyle, Unless you changed the password after install (which you should have done). The password is either 'fp' or "FP' (not exactly sure right now. There is a ...
I have been looking at MRlocaldefs and can't find where the password would be set? ... -- Kyle Whitley Systems Support Specialist Office of Information and...
Kyle, Add a new line: $GLOBAL_DBD_PASSWORD = 'new_password_here'; Be careful because MRlocaldefs is sent to Numara when sending log files to them. -Clay...
Now I am getting random TNS errors, some pages work, some don't. It is pretty random? ... -- Kyle Whitley Systems Support Specialist Office of Information and...
Kyle, I'm a little confused by your question "Is it pretty random?" I'm not a DBA but it sounds like you may have messed up your Oracle FP user. If that's the ...
Kyle, One aspect I didn't think of, the variable listed might be MySQL specific. I'm sure Numara could give you correct one if Oracle is different. Either way...
So footprints doesn't support xmpp (jabber), but I have a need to have it send xmpp messages via an escalation. I've found several programs that will let you...
It may sound roundabout, but you could have script on the FP server hit a webservice to your linux server...that would in turn invoke the xmpp. Let me know if...
Clay, Nothing wrong with the db, it ended up being a problem with Oracle OID, that another dba was working on, and wasn't aware of. Thanks for the help. Kyle ...
i had a request from one of my agents as to whether or not FP supported reoccuring issue (aka maintenance stuff). my guess at first glance is no, that would...
Hi Everyone, I have an agent named SJKING, she recently changed her email to SKING. How can I add SKING as an agent (I have no more licenses left) and give ...
Shari, You can edit the SJKING agent's email address without any negative consequences. The user will log in and respond to tickets as they always have done. ...
Shari, If you don't have a free license, then I would suggest deleting the old user and creating the new one. You can then use a SQL UPDATE statement in the...
We have created a Survey project, which is related to a Service Request project. When a customer's ticket is closed out in the Service Request project they are...
Hi, Ralph, The front-end C program that Adam refers to below is usually not necessary. It's only purpose is to match up security between the MTA (sendmail,...
Hey, I am using an html form from fp and i want to change it a bit and hard code the status for some of my escalations, but if i add: <input type="hidden"...
Shan, I'm not sure if this is possible since FootPrints sees the submission as a new request from a customer. You might be able to set it so customers can...
The .doc instructions relating to upgrading refer to upgrading to FP- 7.5a throughout. Is this an error? Is the upgrade to FP-8.0a EXACTLY the same as for...
It's not a direct answer to your question (I don't know the answer), but... Always try things on a test server first before doing them on a production server....
Mark, thank you for the prompt response. We have set up an FP-DEV [app-server & DB-server] (test for development) and FP-PROD [app-server & DB-server] (for...
Having problems with message search?
Fill out this form to ensure your group is one of the first to be migrated to the new message search system.
