Does anyone know how to format the email message for outgoing customer surveys? As you can see from the following example, the email message does not have any...
I was able to get the email to space better by putting in carriage returns (no HTML). Though I would be interested to know if anyone has tried bold, italics,...
Question: Are you tracking the surveys in the same project or do you have a separate project for surveys. Ideally you'll want to have customer surveys as it's...
... Yes. You can set $CONCURRENT_IDLE_TIMEOUT in MRlocalDefs to be the number of minutes you want. It defaults to 60 minutes, and it cannot be less than 15...
I"m a new user and want to create a project (we have a few already) that has a bunch of fields but it won't let me import it properly. I'd rather be able to...
... mdf is a file format that Microsoft SQL Server uses to store databases. Other SQL databases (such as MySQL, Postgres, Oracle, etc.) do not use these files...
If you are using SQL server, you can use the DTS (Data Transformation Services) in Enterprise manager to import your data. It has a nice GUI that's easy to use...
The problem with this, as Mark Montague pointed out, is that FootPrints does have some internal database formatting rules that will not be followed if you...
Here's what you need to do: -You need to first make the contact fields in the FootPrints Address Book. This is done under Administration | Address Book | Field...
We use LDAP not the footprints address book. But thank you. I must say this import feature leaves much to be desired. It appears our previous data will not be...
... FootPrints does support what you want to do, but there are two steps. The first step is to make sure that the address book your project is using has all of...
... While I agree that there are many improvements in the import process that I'd like to see, importing data into FootPrints has always worked for us when...
One very important thing I didn't mention is that the previous db files were not attached to any real address book and converting it to the LDAP won't work...
Wayne, It doesn't matter what type of address book you use. If I understand you correctly, you want to be able to import Issues into FootPrints complete with...
Very nice. I'll give it a shot. We, unfortunately, have not received the reference manual and my search for help on the web was apparently flawed. Thank you...
Reference manual can be found here: http://www.unipress.com/cgi-bin/download_fp.pl?&ACTION=LITERATURE - fill out the form, and it's at the bottom of the...
... This might be a good excure to clean up the incomplete or incorrect data. But, if you already have contact information in LDAP, you won't need to deal with...
This didn't seem to make it into the group archives, so I'm trying again. Apologies if this is a duplicate for anyone. Mark Montague LS&A Information...
Mark, This [submitter] approach will only work if these submitter id's are contacts with a customer account in FootPrints. If there is only an Address Book...
... I didn't know that; thanks for letting me know. I hope my earlier message didn't cause problems for anyone. Mark Montague The University of Michigan ...
Can someone help me understand how to archive file attachments that have filled up a drive, but need to be kept for audit trails? I am sure there is a process...
... Maybe someone else will have a suggestion, but as far as I understand, an attachment is either present or not present. Even if you move the ticket with...
--On Friday, August 05, 2005 2:06 PM -0400 Mark Montague ... If you're using a OS that supports it, you could add another disk or partition, move the files...
ok, well let me pose this situation....When my fp server was built, it was partitioned into two drives. The C drive contains all system files. The F drive was...
I think this is what I probably need to do. Can I just move the Footprints directory to another partition on the drive? Or, does FP need to see it as...
In FootPrints 7.0, you can now specify where the attachment directory goes under Administration | System | Attachments. In 6.6, you don't have a choice. ... ...
ok, so after further investigation..... I have found that it is not the entire drive that was out of space after all. I tried to reproduce the error for a...
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