We are using Auto Assignment based on an Issue field to assign our issues. We need each assigned Team/Individual to receive an email notice when an issue is...
Because email is triggered based off status or priority, you should consider creating a new status for what you want. For example, you could create a status...
If you display all the date time fields on the calendar, will it also include the SLA dates? If so, that could really clutter the calendar. We are working on...
Hi: I just want to inform you that New Jersey had experienced heavy winds on Wednesday which adversely affected the quality of our power. It overwhelmed our...
This is very helpful. Thank you all for the great information! ... time ... will ... you ... calendar. ... [mailto:fpusergroup@yahoogroups.com] ... be ... way...
Hi, all I'm trying to load data into my FP address book, using a UTF-8 format. I have a couple of fields that contain dates, and it's throwing an error on...
Data for Date or Date/Time fields must be in the ISO date format, YYYY-MM-DD HH:MM:SS, e.g., 2003-09-22 11:22:35, even if your Date Format system or user...
The option to automatically create a calendar appointment is field by field so only set it for the "Requested Due Date" field. Don Cholish Product Manager ...
If you have the Agent html form, I don't see why it wouldn't work. You could also just remove all the choices from the Status dropdown except the 1 you want. ...
That is odd because the field is in the survey template. Are you also missing the fields 'Original Project' and 'Original Issue'? You could try adding the...
Hi Michelle, We reported this to your help desk awhile back, but we are not the customer you mention below as we were never asked about the mrTestGA.exe....
Just wanted to reply to this issue and let you know that it is solved. The major problem was that the rights for the fields were not set correctly. The...
We are on Footprints Version 8.0a Is it possible to configure an escalation rule to act on a specified date and time based on the information entered in a...
Is there a place to specify and SMTP server in a Unix/Linux footprints install? Thanks Kyle -- Kyle Whitley Systems Support Specialist Office of Information...
Marty, You can manually edit the file footprints/db/MASTER##/MR/autorun_reports.txt and delete the line associated with the report. Note that ## is the number...
FootPrints uses sendmail on Unix/Linux systems and does not connect to an smtp server to send email. I do not personally know much about how to configure...
If your criteria is "during the previous 1 days" for that field, it should fire off the next time that escalation is checked after the time in that field....
Is the SMTP entry in the MRlocaldefs just for windows? Thanks Kyle ... -- Kyle Whitley Systems Support Specialist Office of Information and Instructional...
I believe so, but am not 100% sure. The linux/unix installs should just ignore this. Don Cholish Product Manager Numara(tm) Software, Inc. ... From:...
Is there any way to warn a user when a ticket they are saving does not have an assignee? I have some users who keeps "loosing tickets" because they delete the...
We have an escalation rule that runs to notify and reassign to a particular group if this happens. Here are the details of that rule: Type Time-Based...
I have created many reports in my projects. Each one has many different criteria elements. From a project administrative perspective, does anyone have a...
How many of you used to be Remedy clients, and moved to Footprints? Thanks Kyle -- Kyle Whitley Systems Support Specialist Office of Information and...
We used to be a Remedy Action Request System (ARS) shop, but switched to FootPrints to save a FTE from being cut. Between license fees and paying another group...
Having problems with message search?
Fill out this form to ensure your group is one of the first to be migrated to the new message search system.
