We allow certain, well trained customers, to open tickets via email. We also insist that when an email comes in that all mandatory fields are filled in....
Hi I have a Date field named "Follow-Up" and a checkbox field named "Appointment" I would want to create: An Escalation Business Rules: - If "Appointment" =...
It sounds like it would beneifit you in this situation to create an offline HTML form that will capture all the information (including mandatory fields)...
Assuming these two fields are NOT contact fields, one solution that I can think of that would be simplest is to create a pop-up dependency where Appt=True....
Hi Kam Thank you for the information. However, what I would want to do is : When Appointment = Check or True, FootPrints system would need to create an...
I'm assuming from your response that your Follow-Up date field is preset due to an SLA? Is that how it works - the agent doesn't manually fill the field out?...
Has anyone used FP for "Methods and Procedure Manuals"? Estimate is about 30 manuals with one content owner for each manual. Each manual may be 250 pages of...
I personally think FootPrints is intended for items which come in, move through a series of states or statuses as they are worked on, and are then are resolved...
You can update the FootPrints\cgi\LANGUAGE\ENGLISH\MRsendmail.txt file to change the offending text. This file will be overwritten upon upgrade so make a note...
Hi, I wanted to find out if there was a way to capture the voting history within the [text] email approval notification (that gets sent out from a Change...
Mark, thank you very much. Sincerely, Bill Linhart ... I personally think FootPrints is intended for items which come in, move through a series of states or...
Bill, You might want to look into a content management system such as Plone. It has document revisions, approvals, and workflows and is open source. -Clay...
Don - this is what I was looking for. Thanks. Rick ________________________________ From: fpusergroup@yahoogroups.com [mailto:fpusergroup@yahoogroups.com] On...
I just talked to Jeremy at FP User Support trying to come up wth a solution for this and I think I may have come up with a work-around but I wanted to see what...
Got a call today from a customer who sends emails to open tickets on our FP system. He said that he was not getting a bounce back and that his tickets were not...
FootPrints will add addresses there if it thinks the address is being used to spam. Most likely your user sent multiple messages in a row and was flagged as a...
NO! If you do that, then ONLY that address will be allowed to send mail to Footprints, or receive mail from it. We disabled the auto-add functionality for spam...
Danger, Rick! If you put anything in the "Only Accept" category, then FootPrints will not accept ANY email except email from an address that matches one of the...
Thanks Adam and Mark for the warning on that. I will wait to hear from you Adam on what it was that you did to solve this. Thanks - you folks on this list...
Drew - thanks for this info. It seems that a lot of things can be done in the MRLocalDefs. Where does one get the technical info that you have for working in...
I get them from Numara. I've asked them for a list of all the mrlocaldefs variables available but either they don't have one or they won't give it to me. I...
I don't think they have a list of MRlocalDefs variables. I talked with them a bit about this in 2005, and made a start on making my own list, but I ran out of...
Rick, Drew's suggestion to use MRlocalDefs is probably a good way to proceed. What we did here at UM is to modify MRincoming.pl to completely skip the ...
I'd be wary of disabling this feature altogether. I've seen cases when two automated systems (one being FootPrints) were pointed at each other and generated a...
Hi we are looking to change our color schema in Footprints. I have heard alot about 508 Compliance. Does anyone have there colors set to help the visually...
We do get occasional mail loops, but they have been far less frequent than legitimate that was getting blocked with this enabled. Fortunately, our server is...
Also, we've written an email preprocessing script here that checks the email before we give it to FootPrints and forwards anything that looks like an...
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