I'm trying to implement a Javascript function to append value to Description field on-the-fly. Does anyone have similar experience before to share? The...
When I view the list of open tickets in "Project Home"....I see that agents has a drop-down field - leading me to believe you should be able to click the drop...
We have a 3-level hierarchy for the problem type, category & sub- category. I want to have a pop up display if a user picks a particular combination of the...
the drop down you're talking about shows the currently assigned agents. if you are in the main view and want to reassign multiple you can check their box and...
You'll need to create an escalation to do this. When you're creating the escalation it will let you pick the criteria that you want to trigger on and the...
You might not be able to do all you want. An escalation is probably not what you're looking for. Escalations happen after the issue has already been...
The dropdown is there to save horizontal or vertical space. There could be many agents assigned to an issue so the dropdown only takes up 1 row and column....
Without looking at it myself, you could just what javascript the Quick Description feature uses to add text to the Description by looking at the source code....
Has anyone tried using these? I've got all the search ones to work and they work great until I try and put more than one of them on the dashboard. If I do that...
I just thought that it might be a browser thing and it is. It works fine in IE7, but not FF2. Anyone have any thoughts? Drew Darrow King of whitespace ...
I have the google, dictionary, and wikipedia all working in 1 dashboard. What is the behavior you are experiencing, ie. what does 'I can't use either 1'...
Sorry. More details would have been wonderful I suppose. Also I've done more testing since then and am getting close to the problem. I can't type in the text...
Now I understand. Yes, this is a firefox only problem I also experience and is probably something we have to fix on the FootPrints side of things. You can...
BTW, the right click thing works. We upgraded another product a few weeks ago with broke things in IE so I guess it's FF turn eh? Drew Darrow King of...
Has anyone played around with creating saved searches in a dashboard component? I figured I'd ask before I go and try and make one myself. If I have any luck,...
We ran into this same issue. The way we went around this was by inserting JavaScript in the HTML headers to populate a 4th field (we named it Categorization...
We are having problems with Footprints sending multiple duplicate emails whenever someone tries to update a ticket via email. This is a brand new installation...
I just took a look at the support ticket for you. It appears you had 2 different email issues logged and they got linked somehow. I have notified support so...
When using a Quick Issue template with a Master and subtasks, is it possible to have the description from master issue copied to the description of each of...
We created a tab called "Resolution". It has 2 fields - Resolution Summary and Resolution Details. I want to make the Resolution fields mandatory - ONLY when...
Adam -- THANK YOU!!! That was EXACTLY what I needed and it is working just like we wanted it to ;) I appreciate the tip. ... Resolution ... ticket ... ...
For end users, I want the footprints "HOME" page to default to showing "My Tickets" -- just like it would do if you clicked "View Mine". Right now it defaults...
On the Roles page there is an option called "Default Homepage:" when you are viewing customer roles. Change the option from "All Solutions" to "My Requests"...
Hello, Has anyone been able to change the tab order, or remove a tab stop completely, when creating an issue? Especially for quicktickets, we'd like our...
Lori, I'm unaware of a way to do this in FootPrints 8.1, beyond re-ordering the fields themselves. And that only works for Ticket Fields, not the built-in ...
You can re-order the built in tabs or sections in Version 8 by going to Administration | Project | Project options | Order Sections and Descriptions &...
Hello, We are in the process of installing Footprints 8.1. We have been told that the system is built to install with a root account, but can be installed in...
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