A little "up" on this topic. => Is there any way to have the CC field filled automatically in by an escalation ? (With an external query maybe ? But I don't...
Hi all, I need to change the original templete generated by Footprints in case of that system reject incoming mails coused by uncompleted  mandatory...
When a survey goes out to the customer right now it is appearing on two lines like: <http://helpdesk/MRcgi/MRFillSurvey.pl?p=ZbNfoiwKtalqpgpbiy__lwmyipiybs ...
Do you have the format for a linux server ? I assume it must be sth like /usr/bin/perl /usr/local/footprints/bin/mrassign.pl ? Do you also have a perl script...
Assuming there is another perl on the system besides the 1 that ships with FootPrints that should work. There is no perl script for a custom SQL request. I...
If the escalations are doing the exact same thing then you should not duplicate escalations just to show them associated with SLAs on the SLA setup page. You...
May 2008 is just over, and unless I missed a meeting, there wasn't a conference yet this year. I was also curious as to if, and when, this year's...
I had heard "Spring 2009", so I'm guessing that "May 2008" was a typo and really supposed to be "May 2009". --On Monday, June 2, 2008 3:55 PM -0700 Mark...
I went through a round with FP support on this issue. The bottom line is that you have done nothing wrong. The default width of most email clients (in my...
We had this same request back in February. I contacted Support and was provided with this fix. I'm not sure which version you are on, so I would double check...
I've been asked to try and crunch out "Same Day resolution" (Closed the same day it was opened). After running in circles making very little progress, i...
What is it that you're tyrint to do? There's a resolution rate metric report that will show you the percentages and number of tickets closed iwthing x number...
That report is close to what I'm looking for, except I need to be able to narrow down these numbers by a particular group (or small group of people). ...
If you are on 8.0, you definitely want to make use of the MASTERx_FIELDHISTORY table as it tracks all status changes in a more easily query able format. Don...
Do you suppose that following the steps subscribed to in this MS article would take care of it? Apparently the default is to break at 72 (which is exactly...
I have some users that are getting the "please take our survey" email in their Junk Mail folder in Outlook. It's not all the users. Has anyone else come across...
I am interested in using either Crystal Report or SQL Reporting services to write custom reports. Has anyone done this? If so how did you go about developing...
We are having the same problem. I've looked at the email logs to see if there is anything in the outgoing message that would be deemed suspicious. Our...
Thanks, I think this will help out quite nicely. I do have one question regarding this table: Are all tickets recorded in this table? I only ask, b/c I seem to...
Assuming that the recipients are on an email system you control, I would attack it from an Exchange side, rather than FootPrints. We can white list certain...
Don - thanks for getting back to me on this and sorry that if has taken me some time to get back to you. The "Resolution" field that I am talking about is the...
Rick, You may have built this project from a template that had a field called "Resolution" already created for you, but it is not a built-in FootPrints field....
James, I think the ideal Footprints systems administrator would have the following requirements: Product passion: desire to work with the Footprints product...
Don - I have done some experimenting and it seems that wherever the line break is in the email that is where the line break is in the resolution field....
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