When an agent clicks the ...more button in the Global Issues List box on the homepage the remaining Global Issues do not show up. Any one have any thoughts on...
We are using our LDAP address book to pull in customers when we create a new incident. When we have pulled in my name, for example, I can go to the CI Links...
Hi, You should see a "Vote History" link in the history section. Just like there is a link for email history only, etc. If you are not seeing that, you need...
Thanks Don, I have sys admin rights, and yes I can see the option for voting history, however when I choose it there is nothing in there other than the...
I will be out of the office starting 08/01/2008 and will not return until 08/11/2008. I will respond to your message when I return on Monday, 8/11. If you...
Hi, I need a way to involve a secondary group of approvers assuming that the first group is unavailable and the vote duration expires. Unfortunately, there is...
Our view in all of our users My Preferences includes the desctription. Is there a way to increase the height of the rows so more of the description is visible?...
I am not aware of a way to do this, but I am unclear why it would be desirable. Would every issue created for John Smith always apply to his laptop? What if he...
Just an idea, we use Mozilla firefox to acheive this by simply selecting view/zoom/zoom in on the firfox task bar - No a Numara solution but this will give you...
To be clear, he wants not to increase the font size, as your solutions below suggests, but he wants to be able to see more of the fields that show in the...
We are in the process of implementing FP 8.1 and while reading the installation instructions, see in a bolded box "Performance is severly limited on servers...
We're currently running Mcafee on Server 2k3. We currently have mcafee configured to exclude the non-attachment directories. If I disable mcafee services...I...
We are getting ready to bring departments outside of our division on to FootPrints. We haven't found a way to segregate concurrent user licenses based on...
We have a request from one of our agents to be able to create a search that shows a global ticket and all the global links that are associated with that global...
I have tried to find some info about this, but in our testing for the new version we have discovered that Change Project from the homepage menu bar is missing....
Our studies found that barely anyone used that link and we couldn't justify allowing it to take up space on the toolbar. The fact that version 8 has been out...
Don - thanks for the response. Yes, I am just responding myself to a customer who thought that there was something wrong with the screen. I will pass this...
Don - one other thing that I have just noticed is that there are no notifications in the Assignees Notifications tab. What happened to them or what am I...
Please explain further. Are you saying on the create/edit Issue page when you go to the Assignees/Notifications tab there are no checkboxes for sending emails...
Don - thanks for your patience with me on this - you are exactly right about that. I have turned it off in DEV cause we don't want to be messing with all...
Scott, At UM we avoided the problem completely by negotiating an unlimited fixed agent license with Unipress (before they were purchased by Numara.) I don't ...
Rick, In order to have your DEV system look more like production you can do the following: 1. Re-enable email, using the same options you'd use in production ...
Hi, I need to add an agent to a project, but she happens to be a customer in another project. When I try to add her to the new project, it says I can't...
I can say from my previous role at a previous organization, with a different Service mgmt system, this is in fact how we did it and it was beneficial. When...
Hi all. I'm a relatively new FP admin and can't go to training until November. However, I need to implement a tracking system to establish SLA's for our...
Delete her from the system on the Administration | System | User Management page. Then add her as an agent to the project where she should be an agent....
I am working in version 8.1.1 and have gone to Administrator-->Project-->User Roles-->KnowledgeBase Read/Write (Customer) and set the Default Home Page to My...
Never mind! After monleying around with this all morning I finally realized that I was in the wrong role as a customer. Part of trying to be an admin and a...
Having problems with message search?
Fill out this form to ensure your group is one of the first to be migrated to the new message search system.
