Kyle, We did a single address book and then multiple projects. I tried doing a unique address book for each project, but that caused issue where I could not...
I recently (last week) enabled Footprints to change the status of a closed issue if a user responds to the closed message. This was to address the instance...
I got it working it appeared to be that I was trying to use the project wizard, and was attempting to enter email information before the project was created...
Anthony - if I understand your situation, I think that you can go to Administration-->Project-->Mail Preferences and scroll down to Auto Select Status. The...
All, Numara does not have a time tracking report that crosses all projects. I have two requirements and before I start creating reports to run outside of FP,...
I'm using FootPrints 7.5 and have a project configured to use an internal address book. I'm looking to hide some of the fields in the Contact information...
Jon, If you want the fields hidden for everyone, they can be excluded from the view in Administration -> Project -> Project Options in the "Address Book Fields...
Yes, they can be excluded, but remember they will not be tracked either, so you can not report on them. For example, in our HR project, I had exluded the...
I am looking for a way to allow an agent to view more then their own and their team's own tickets in a project. Example: Manager A needs to view Agent A,...
Chris - my thought, and what we do here, is we create a search. So you would create a search for Manager A that included Agent A, B and C and you can also add...
Rick, I had a simliar posting a while ago. I would like ability to look at all team assignments that I am a member of (or like you indicate a manager wants to...
Annette - I am not sure what you mean by a "view". To me that is what the Display does. It allows you to view your teams issues, other agents, other teams -...
Sorry. Terms are still new for me. We will be implementing beginning of Oct. Yes, Display would be the correct term. I ended up creating Shared searches for...
I had a similar request yesterday from a manager. He wants to be able to view the assignments for each member of his team as one of his FP dashboard...
Hi, I have just had installed, Footprints on our dev box to play with before moving to Production. I have created new fields using Field Maintenance. That was...
Howard - When you create fields in Field Maintenance they go to Ticket Infuriation, unless you create them in Address Book where they will go to Contact...
Thankks for the reply I am looking at Footprints with the Change Management Add on as a project. At the top when creating a new CRQ I have "tabs" Contact, RFC...
Howard, You first need to add a Section (it's a special field type) and then you can rearrange the fields so that they are associated with the proper section...
Are you referring to fact that all custom fields are going into the 'RFC Information' tab. Annette Bice IS Business Consultant 740 454 4357 Adam Wilkinson ...
Sorry Howard.. I replied before I saw this one. I too had wanted to add fields in other 'tabs' of a RFC but found/was told can't. You can only add fields under...
Howard, Unfortunately, project fields can't be moved to the Assignees and Notifications tab. Nor can they be moved to Contact Information, Description,...
Yes, But I created a new tab/section and then moved the fields under that tab. I know have basically what I need. I preseume I can delete the other tabs I do...
Only if they appear in the Field Maintenance screen. I'm not yet using a CMDB project, so I can't say for certain that it won't have any ill effects, but I...
Howard - sorry about that. I do not have the Change Management piece. Looks like others have chimed in to help you out. Maybe next time. Rick ... From:...
I will be out of the office starting 09/06/2008 and will not return until 09/18/2008. I will not be checking e-mail. If your message cannot wait until my ...
I'm working on telephony integration with FootPrints. I want to have the screen-pop to show the most recent cases (say, most recent 10 cases, or most recent 3...
Try this - go to Administration ->System -> System Preferences. The top text field should allow you to put in your "Base URL" for Footprints. You should be...
Having problems with message search?
Fill out this form to ensure your group is one of the first to be migrated to the new message search system.
