I have created a Change Process that kicks in when Change is Open I need to have an authorization phase. "If Vendor Manger and/or QA or IT Manager is found ,...
Could someone shed any light on why our email notifications have stopped altogether. The Footprints AD account is not locked out and as far as I can see all...
Did you contact tech support? I would stop and restart the FPSchedule service. If you aren't getting any errors, that is probably the resolution 90% of the...
I had some trouble similar to yours. If I recall correctly, I had clicked TEXT and HTML formats for the voting E-mail format. When I changed it by just...
Hi Everyone, I'm a very new user of Footprints and I was wondering if anyone would know where I could find "one" document with information that gives the ...
Annette, we use a "stoplight" on our Intranet home page and an overhead "stoplight" with the system name on our overhead page. When the system issue is...
Hi Scott, As far as I understand, by FootPrints' standard feature, unless the survey email is set to send out from a project's survey setting, otherwise we can...
Brian, We have an escalation that runs instantly in the Issue project when an issue within that project is set to a status of Closed. You still have to have...
I will be out of the office starting 10/04/2008 and will not return until 10/13/2008. I will not be checking e-mail. If your message cannot wait until my ...
Hi is anyone using Exchange 2007 with Footprints ... we're having some IMAPI issues ... when we move our footprints mailbox to 2007 ... Does anyone have any...
We have been using Exchange 2007 since early August. . We had a few hiccups, but resolved them with the help of our Exchange administrations. Our problem...
Is there a way to display a summary of how many tickets you are assigned to in all projects as a report in the dashboard. The Report.txt in the Files section...
We have 5 projects which customers have access to but they can only submit a request in their default project. I would like to rig the customer's "Home" button...
Make sure your Exchange Admin turns on IMAP4 (it is disabled by default in 2007). Then, make sure to enable IMAP4 on the 'Mailbox Features' tab for the...
myFPproject#1 has some old tickets in it with old OPEN dates. Does anyone have a way to move these tickets into a new project and keep the original OPEN...
I think the only way to do this is to update the underlying database in the new project, after the tickets are copied. Before doing the copy, you might want to...
You could use the export/import tools under System Administration to preserve the create date. Don Cholish Product Manager Numara(tm) Software, Inc. ...
Hi Scott, Thanks a lot for your sharing. Your suggested way of setting up the "dummy" Issue project is a good idea but it needs quite a bit of setup for each...
Brian, You are correct that we could have used the built-in survey for each issue. The reason we didn't do that was that we wanted to have a link in our...
We are running Footprints 8.0, and have 2 projects set up. --Details Proj1 is the MAIN project and the one that all of our customers see and put information...
When we close a Global Ticket with a number of Global Links we notice that the resolution is only in the Global Ticket. I think this is by design. I was...
We currently have a new Search Server Express 2008 install running on a Windows Server 2003 box. Has anyone used this program to crawl content within...
Let me reword as we have the same issue. Currently, when I create an issue that has 10 subtasks, the customer will see 11 issues in the portal due to each...
Scenario: Quick Issue for Office Install includes these subtasks: 1. Obtain software media from librarian 2. Install software 3. Apply Office patches If an...
Scenario: Quick Issue for Office Install includes these subtasks: 1. Obtain software media from librarian 2. Install software 3. Apply Office patches If an...
I didn't know if you only copied a ticket from P1 to P2 it closed P1 ticket. I know if you MOVE a ticket from P1 to P2 it closes ticket in P1. The work around...
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