Is anyone familiar with the MRlocalDefs variable %BYPASS_EMAIL_FILTERS? We have a particular email address that keeps getting blocked by FootPrints spam...
... %BYPASS_EMAIL_FILTERS is only available in FootPrints 6.6 and later. It can be used in several ways: $BYPASS_EMAIL_FILTERS{'accept-body'} = 'text'; Email...
Hi, If this has been asked before, I apologize. We currently have FootPrints hosted by Unipress and a question was asked by one of my team members. The...
... FootPrints supports PULLING IN information from external databases. So you can have fields that get their data from issues in your bug tracking database,...
If your bug tracking software has a web interface, you can use a field header to pass information to a URL that shows the customers other reported bugs from a...
Does anyone know if there is text that you can insert into the body of an email to designate an assignee to an issue when submitting issues via email? I tried...
If I use userid, it puts the actual userid into the assignee box rather than the agent's name, taking away the ability for the agent to search on his/her ...
FootPrints should be taking the userID (are you sure it's accurate because it'll put anything into that field) and looking up the username. Perhaps you are...
Oops... you are right, I was using the wrong userID. However, is there a way to assign the ticket to a user under a specific team? I tried Assignees=useriD,...
Hi, I am trying to create a report for a master task in which I would like to include some information from the related subtasks other than #, title and...
Stephanie, you are right too, there is currently no way to easily assign via email to a person under a specific team. You could try assigning it to the team,...
Hi, does anyone know the difference between time to close and age of issue? If I run a report on all closed issues and include both time to close and age of...
... I don't use reports much myself, and I haven't investigated the code to see what actually happens. But page 293 of the FootPrints 7.0 Reference Manual...
Hi everyone, I hope someone can get me moving in the right direction here. I am a new FootPrints Administrator and my agents can create reports and then they...
... I don't know for sure, but this sounds like either a web browser problem or an email client problem to me. If you're seeing the report but you just can't...
Thanks Mark. You gave me some things to look at and I have created screen-shots of the report Properties to verify the HTML address for the report. We...
Oh Mark, one thing I forgot to include is that we can mail out any Private or Shared report that we created without the problem showing up. _____ From:...
Hi, We are using FootPrints 7, with the LDAP link which we are using for both contact information and authentication. Occasionally, we work with an external...
Amy, That can be your smtp server configuration issue. It may be setup to allow sending only internal email, and in that case you might need to use a relay...
... Maybe there's an easier way: If the fields that you want to specify are the same that your users see when they login on FootPrints (public fields), then...
... pop-up ... Only if you granted the permision to that customer role that allows them to subscribe to Global Issues, if you want to check this, select ...
You should try: Assignees=teamname userID I hope this helps with what you want to do. ... assign via ... to the ... you lose ... called ... on that ... of time...
You should go to Administration | Project | General | Mail Preferences, there you should select for the Assignees section "Send mail only for Issues matching...
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