I am possibly wanting to add a hyperlink on our intranet page to link to the Change Management project calendar. Has anyone done this or know if it is...
We have two projects that are maintained by our Service Desk. We would like to have the global issue(s) of either one shared between the two projects. Does...
I try to avoid scripting, they are at risk of becoming broken after upgrades and I don't have the time to learn how. Pop-ups have their uses, but it is hard...
You can write an escalation that will only include global tickets and copy them to another project. David Brown CNE, MCSE Trinity Mother Frances Hospitals and...
We use 4 drop downs (I think they are default) "PROBLEM TYPE", "CATEGORY", "ISSUE", and "SYMPTOM". They are all dependent on the previous selection. Ie: what...
I can do that, what I need is the dependency to follow through for all 4 levels not just based on the previous selection. otherwise some of my dropdowns will...
Is it possible to use one of the dropdown fields in an address book (Agency for example)when using the autofield option in automated workflow? I believe these...
I would also like to do this because if you have multiple customers logging in and different company names it would be nice. The ideal is to let company A see...
I would guess not, for one they are not drop down fields. ... Is it possible to create a drop down dependency using address book fields? Has anyone tried this?...
What you may be able to do is create differing customer roles. Then create a product list per role and set field permissions so that product list A is only...
Why no escalation? If it were me I would write one. Under advanced assignees, in "Exclude Tickets Assigned To" select all your agents but not any teams, then...
That’s basically what I did, and it changes the color and sends an email to some folks… it works. The reason I didn’t want an escalation was, I would...
I have another Footprints admin here that is unable to open the history on tickets most of the time. The history box is visible but empty. Occsionally if he...
We tried making our weekly closed tickets per analyst report to display the chart stating how many tickets were closed per analyst and a graph analyzing the...
Bill, I do not want to muddy your original request but I have the same problem with the ASSIGNEES section. I am a FootPrints admin. I experience this...
SIMILAR SYMPTOM: Our E-mailed reports from Footprints sometimes appeared to be "empty" for a few end users. We found that by closing and re-loading our...
This is now possible in version 9. There is a feature where the approver for a phase could be specified in a text or dropdown field. Don Cholish Product...
You can import your solutions into FootPrints from a CSV file. I would recommend dumping the KB directly from the Track-IT database table into a csv file,...
You are correct, the initial address book fields are not drop downs, but under adress book administration you can create drop down fields. For example, we...
I have a field that is set at multi select. Can I create a deciosn field based on the user selcting one of the options called Other? I cannot get it to work...
I have 2 csv files exported from an in-house bug tracking db, one contains master type records and the other contains subtasks of those master records. There...
I use a LDAP link to AD for an AB, don't have any experience with FP AB. But I think you can do what you want with autofield. ... You are correct, the initial...
You can use a multi select field as the decision field, but the result field will also have to be a selection type of field, I don't think you can use it like...
Thanks. I am using other pop up fields but I think you are right. I will try and figure out another way regards Howard ... result field will also have to be a...
Just wanted to get back to the group on this and let you know that we successfully joined FP to our Domain. It took two tries to get it to happen. Reason...
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