I was hoping in V9 that the Operator Selection, AND/OR, for Multiple Criteria would have been improved. For example I would like to use the OR operator on...
An even better solution would be to allow the administrator the option of specifying a hand-made criteria string, for those situations where the GUI just...
I will be out of the office starting 12/30/2008 and will not return until 01/05/2009. ***Confidentiality Notice*** The information contained in this e-mail...
I will be out of the office starting 01/01/2009 and will not return until 01/05/2009. I will not be checking e-mail. If your message cannot wait until my ...
I agree, Adam. That is a much better solution. ... An even better solution would be to allow the administrator the option of specifying a hand-made criteria...
To further illustrate the need for this feature, here is my work around. Again my goal is to trigger an escalation if a condition exists on any of the defined...
Corey We have just successfully implemented the install on a VMWare VM. Everything is working ok, though it took some tweaking to get it working with our...
Jon, Thanks. We are going to put ours on VMware too and haven't had an issue with that. On your Windows server though, did you set it up as a default website...
Not sure if this will help, but I received this from Numara on Load balancing that deals with putting FP on another server explains how to do what you want to...
I agree with Adam too this would be a much better solution. I have several issues with the GUI Searches. ... option of ... the GUI ... won't be ... larger ......
This can be done by creating a saved search that excludes the closed status. Name the search accordingly. If your agents want this search to be their default...
I just mailed them asking the same question earlier today. May is coming quickly if it's going to be then. --On Monday, January 5, 2009 9:20 PM +0000...
I inquired back in late October as we have to place our travel requests for Spring in the fall. At the time, there was not a conference planned for this...
All,  Numara management has continued to demonstrate a peculiar lack of understanding of the importance of the user conference to the user community, as...
David, I tested this out and could not get it to work in a single escalation. Does this work in a single escalation for you? your suggestion follows .... "......
You are correct. I apologize for not stating that it was an untested suggestion. I did make the mistake of assuming that just because it seemed like a simple...
Hello - I was out on PTO when this problem arose: E-mails sent to "Footprints System Email" is not updating the Work Log and/or Status. It was working but now...
Hello, did anyone get back to you with a fix or a workaround? We are having the same issues and have a ticket in with Numara, which is over a month old. ...
... When I save a search, I have to hard code the assignee. I am wondering if there is a way to distribute a search the same way FP has searches availble for...
Has anyone upgraded to version 9 yet? We are currently on version 8.1.1 and are planning on upgrading tomorrow night to 9. Any issues or concerns? Leslie...
If you cannot update an Issue via email or the web interface the product is unusable. Please contact tech support immediately via phone. 800-222-0550 x2 Don...
We upgraded to FP9 last month. The upgrade fixed a lot of issues we were having with escalations, CMDB and change management. The only issue we ran into so...
Numara FootPrints Community, I saw some questions posted earlier and thought I would respond. We appreciate all of your interest regarding the Numara Software...
I'm curious - how many list members that would have attended a conference before the recent economic downturn feel that they could not now do so? How many feel...
I would agree with Mark's implication that Mr Machonis's stated reason is flimsy. Software companies, especially those who market internationally, OWE this to...
The only issue I am having is that now I the Change Management piece does not recognize the votes coming on through email. Other than that ever thing works...
Has anyone upgraded or installed v9 on AIX yet? If yes, what database are you using (DB2, Oracle, etc ..)? Thanks. Bill William (Bill) R. Linhart, BSEE, MBA,...
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