Another opportunity is the customer is closing the Issues. In the customer role you can allow customer accounts to close tickets, which they can perform via...
It can be changed. We have a 5 minute option. You have to edit the MRpreferences_page.pl file in the Footprints\cgi directory. Edit the file in Notepad or...
Adam - thanks for your reply. I will do my best to answer all your questions. I will give you the steps that we took to do this and then will tell you what I...
Just wondering how others cope with trying to block dates that Changes can take place. For example, in my Company, we do not want to allow any Changes to take...
"... Does it work for some user roles but not others? ..." Yes. As sysadmin, it works for my role. It does not work for my agent roles like it used to. It...
Greg, Thank you. I don't intentionally have any CUSTOMERS on any of my projects yet. However, you raise very interesting possibility that somehow the system...
Could it be that agents are closing tickets from the homepage using the checkboxes on each row and then applying the "Close" function from the dropdown at the...
Rick, See if your DBA can log queries against your development DB, in order to see what FP is actually looking for. I know that FP tracks the last ticket...
How have you deployed the client to your workstations and servers. We are not running this in production yet, but we have deployed to individual windows and...
"...Could it be that agents are closing tickets from the homepage using the checkboxes on each row and then applying the "Close" function from the dropdown at...
" ... Could it be that agents are closing tickets from the homepage using the checkboxes on each row and then applying the "Close" function from the dropdown...
We tend to try and resolve our issues in-house whenever possible, but that's just how we are. (And with the turnaround times I have experienced when using...
In brief, use roles to remove the ability for customers to close tickets. Instead, create a new Status value like "OK to Close" and allow them to chose that....
FYI ... SUMMARY MANDATORY entry on STATUS=CLOSED can be bypassed. Here is how on my system. Instead of opening an issue in edit mode and changing the STATUS to...
Adam, thank you. Good suggestion. I always value your posts and read them with great interest. Best Regards, Bill ... In brief, use roles to remove the...
I tested this in 9 and it doesn't work. Nothing happens when we edit the code. I did try changing the individual user profile as suggested in the original post...
Got an interesting response from Numara as follows: "... Entered on 02/02/2009 at 14:10:07 EST (GMT-0500) by ... In all my research it appears this is not a...
We currently have only one project that is up and running live, but we have multiple projects in our test system. Is there a way yo edit the text on the...
Initial effort was to read all systems from Active directory and then request the client to be deployed -had to select each system individually - and then...
hey.. i'm trying to add a new user to a project and i get the error: email = "email@..." There is a user using that email address already. i can not...
If you're using FootPrints 8.1.1 or earlier, search the footprints/etc/MRusers file for the email address in question. In FootPrints 9.0, you'll need to search...
I want to thank everyone for their replies, and we are new to the Numara FP world, but: Wow, is Numara lucky or what? I mean what other software company has ...
I'm glad you are excited about numara and this support channel. I will add thou that this sort of support mechanism is all over the place if you just look,...
Numara has responded in a positive way ... FYI. "...Entered on 02/03/2009 at 17:02:22 EST (GMT-0500) ...: Hello Bill, The issue you reported has been...
Is there anybody else who would like the ability to create dropdown dependencies in the address book? If so would you please place an offical enhancement...
Howdy All, Am I just missing the setting that controls the idle timeout duration for Concurrent License Users? By default folks seem to get a popup warning...
This is probably a question for support, but I will cross-post it here. We want to authenticate users from two domains. In Windows Authentication we configure:...
Hello, Place the following in your MRLOCALDEFS file in the CGI folder to change the concurrent time outs: $CONCURRENT_INACTIVE_TIMEOUT = 5; (5 MIN) ...
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