In some efforts to redevelop some of our external applications, I'm migrating the email system of ticket submission with SOAP submission. Unfortunately for...
What is the setting to include in the notification email the name of the person who wrote to the description field, so that all assigned agents know by looking...
... There is no email template variable that I know about that will do only this. This information is contained in the description modification stamp, which...
This problem was discussed at the recent conference in Las Vegas. At the present time, it is difficult to work with agents who are members of two or more...
... I have the situation where all of our employees are customers on the general helpdesk database. When we have a new initiative or implementation certain ...
Reply to first comment: We have two kinds of teams. One is function based. The other is skill based. Agents can be on a functional help desk team to answer...
Tim, The main problem we know about is that you cannot currently turn a Customer into an Agent in another project ("database"). We plan to solve this for...
Patti, We know about this problem. It is very very difficult to fix, not so much because team membership is stored in a flat file, but because of other logic...
... What happens to their existing issues where they are the customer? When I add them back after making them an agent will it automatically see them as the ...
... Tim, Once you add them back to the Project where they are a Customer - since their userid or email address is the same as it was before you deleted them...
We are getting a CGI Timeout Period error message whenever we try to run reports on closed issues. Of course, we also get the large report warning (around...
Try running the report in the background using Auto-Run reports. ... From: fpusergroup@yahoogroups.com [mailto:fpusergroup@yahoogroups.com]On Behalf Of Tom...
I have just joined the user group and wanted to put in my "2 cents" concerning this issue. This has definitely been one of our obstacles, and it would be great...
I have installed the linux/MySql version of the Footprints. I want to try to implement Unix/Linux Authentication. It does not take my password. It keeps...
... As an example, let's say that you are trying to log in with the username "johndoe". "johndoe" needs to be in the /etc/passwd file of the FootPrints...
I installed the FP version listed in the title and it was running great, then for some odd reason I decided to install the latest version of the activestate...
I have the username in my passwd file and can login using that username. I even tried making the passwords the same. I am using the native PAM configuration...
Edgar, I think that the ActiveState Perl installation may have clobbered your Footprints Perl mappings in IIS. I would not be surprised this is what is causing...
... Hopefully Kam's advice solved the problem for you. But if not... I have zero experience with ActiveState Perl, but, in the Unix world, FootPrints requires...
... I looked at the code ($CMI/cgi/MRpasswords.pl lines 735 - 773, for those who are interested) and it looks to me like FootPrints does not support...
WooHoo, it works again. Thanks for the tip Dan. Thanks to you too for another solution Mark. Have a Great Day ! ... your ... what ... with ... like ... for ...
Hello all, We are trying to upgrade from 6.0 to 7.0b. There appears to be a problem when bringing over tickets that have sql statements in them. Has anyone run...
... I have not heard of this before. Some questions: The normal way of upgrading is to follow UniPress' procedure for installing the new version of FootPrints...
On a different note, I'm working with support on an upgrade of my own. I have a Windows 2000 server running 7.0/MSDE, and I'm trying to move to a bigger/faster...
We did found an issue related to SQL when moving from 6.0 to 7.0, I don't know if it's the same problem as you observe. In the 7.0 version, footprints wasn't...
Good morning all, I have just upgraded my Windows 2003 server to the latest v7.0d3. Can anyone explain this new reporting option further? In report criteria,...
Hello, The "No (incl. null values)" option is used to search/report on checkbox fields that have no always existed in the project. Say you had 1000 issues and...
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