I am using Footprints 8.1.1, with Oracle, and Linux OS. I am wondering how folks are handling an issue I am experiencing. My webserver does not go down during...
We replicate our database and do nightly dumps on the replica, so table locking doesn't affect the live system. When we perform maintenance on the live...
We have full outages similar to that. We use an alternate apache config that just routes all requests to an apology page. It's a pretty handy way to do. We can...
We are preparing to upgrade to v9 from 8 and imported a physical server to our vm3.5 environment and performance seems to be fine with 2 cpu and 1gb of ram....
I don't have the specific details on the configuration, but we have had stunnel working with IMAP service on Exchange 2007 - so it is possible. When we check...
I'm on FP 9 and have a problem when enabling multiple projects for users. I'm using LDAP as authentication for both projects I go to Administration/System/Auto...
You want to uncheck the option "Enable Project Menu" under Administration | Project | Customer Options | Project Menu. Don Cholish Product Manager Numara(tm)...
Thanks for all the inputs. Our workplace blocks all telnet traffic, so that was not an option for us. We ended up temporarily installing Thunderbird on our...
He didn't mean to telnet on the telnet port he meant use the telnet application to connect and see the output. So on command line "telnet localhost 143" would...
One of the managers would like to see a report of issues sent from team(s)/assignee(s) to other team(s)/assignee(s). Is this possible in footprints reports or...
I can't think of a way to do this in the UI, but it should be possible via the database. The Footprints.MASTERnn_HISTORY table (where nn is the project number)...
Have you made any customizations outside of the FootPrints interface itself? It's been my experience that the upgrade process is clean and well developed...
The upgrade to 9 requires upgrading a 7.5 or higher version. If upgrading from an earlier version you will need to contact tech support for the interim upgrade...
No, but we have a similar reporting request. One of our managers would like to see how long tickets spent assigned to each group before it was closed. I've...
... As others have mentioned, Numara has a good upgrade document. We did the upgrade about a month ago. (we are centos/mysql) We ran through the process...
We are migrating another agency to our FP instance. They are using Alloy and it is an SQL database. I had thoughts of just doing an SQL to SQL copy of the...
I have included some of the testing I have done on this in the database below. I can not find a way to make sense of the data. It looks like in the history...
I have a number of customers to add to FP and thought that at one time I did this by doing an import process from a csv file. Does this sound right and if...
Hey Rick, If you go to System Administration click on User Import and click the HELP question mark in the top right corner of the screen it will tell you...
Aaron - thanks so much for reminding me. I had forgotten about that I guess. Thanks again! Rick Shover DII, Network Admin III Footprints Administrator ...
This might not be much help, but I can confirm that as far as I can see, FootPrints stores whether the assignees change was an addition or delete, but then...
Hello All, Can any of you please let me know the difference between 7.5 and new version 9 trying to upgrade for new version want to know about it. Thanks ...
Hello, whenever i open an RFC it sends an email which ios shown below for approval and when i reply by inserting X for eg.If approve it send email to...
I had the same issue when I first upgraded to v9, tech support has a patch that will fix this issue. Respectfully, Aaron Carey Footprints Administrator ...
Rick, It's not just the ancillary files that would be a problem, it's the data itself. FootPrints encodes special characters in certain field types and your...
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