When is version 10 expected to be released? Thanks Kyle ... -- Kyle Whitley Systems Support Specialist Office of Information and Instructional Technology...
I knew that was coming. Unfortunately I can't tell you. It would be logical to expect a release before the end of the calendar year based on previous years....
Are the Original Project, Original Issue Number and Original Assignees the only fields that pull over to the survey from the originating ticket? We have a...
Is there a way to see all Accounts that have been created in Footprints? I went into the Licence Management Page and it shows current Licences but says too...
From the Calendar availability standpoint, the only problem with everything being in footprints is that it's exceedingly poor to unacceptable for looking ahead...
Hello All, I am trying to create a pop up window for RFC with Emergency, if any one creates an emergency in change priority section it should pop up in small...
There isn't a direct way within FootPrints with the built-in Priority field but there is a workaround. The workaround involves: - Leave the default Priority...
Hello, A few questions regarding auto add. My company decided to go with Auto Add Customers option with Footprints authentication for customers. 1. We want to...
Hi But I don't see those customers if they were added through Auto Add, and cannot see what role they have. I can only type user ID in the "Edit Customer", and...
Is there a way to get more than 25 CI's at a time listed in the window? This seems to be a system level type item since in every project we have the same...
All your auto-add customers have the role that you assigned under Administration > System > Auto Add Customers. If you change that role, FootPrints will update...
Hello Gregory, Thanks for the reply,but i am using footprints 7.5 I Create a new field in Field Maintenance called Change Priority: dropdown, mandatory. I am...
AutoField is not supported in 7.5. I believe you are using an unsupported version of FootPrints and you should really consider upgrading to 9.0.3. The upgrade...
Admins, tech's get the updated reply emails with comments, however, our end users do not. They get an email however, it is without comments (status updates for...
Hello, If I allow customers to close their own issues, they can close it at any moment trough web interface. This is OK for me, but I want to make them to fill...
One thing you might check, if you created a custom HTML template for the notifications, is to make sure in the HTML code your variable for your comments is not...
Hello group, Is there any way of changing the name of fields 'Type of Incidente', 'Category' and 'Sub-Category'. I have a project based on Service Desk and...
You will have to remove the dependency first before you can edit the name of the field, or you could use a Javascript header to change the text of the label...
The problem is that I can't even remove the dependency group...the browser doesn't seem to do anything and the error I reported on appears. Bernardo Barbosa...
Ok, then go to Footprints\db\MasterX\MR folder and move all the files that start with "Dependencies" into a temp folder that will remove it so you can then...
One problem solved, other persists. I still can't manage the dependency groups from the browser. Can't add, edit or remove...the browser just doesn't seem to...
Try syncing your Schema with the Database because it looks like the code is looking for a field that I thinks should be there. Go to Admin - System - Projects...
That didn't work. I found the origin of the problem is related to the fact that I'm working with system language in Portuguese, due to client request. As it...
Wow, interesting. That's definitely one to send to support to have them create a patch. Respectfully, Aaron Carey Service Desk System Administrator Citizens...
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