... The ReportThis() function calls $CMI/cgi/MRcheckboxprocess.pl I recommend editing MRcheckboxprocess.pl and adding some code just after the call to...
I was wondering if anyone utilizing Change Management within FootPrints has had any luck incorporating a Components Checklist within the ticket. We currently...
I too have been asked about this functionality. Since it is not currently available, we are using the Master/Subticket approach to accomplish sequential...
We have a customer who is complaining about the small text in Footprints. Agents have a preferences screen which allows them to change this, but customers...
You can give customers the ability to access My Preferences by modifying their role (Administration -> Project -> User Roles) Toward the bottom of the screen...
Since I dont believe there is a way through the interface to add a hyperlink above the title field(when submitting a new issue), I was trying to find a way to...
I've been driving myself loopy trying to figure this out, so hopefully you all can shed some light on this for me. Besides the license type, what is the...
--On Thursday, November 10, 2005 6:51 PM +0000 edgarnunez ... If someone needs to edit tickets other than their own, then they need to be an agent. If they...
... Customers are people who submit issues to a project and/or search the public knowledge base. Agents are people who work on the issues and respond to...
I don't know if this is in the Unipress KB anywhere, but I knocked together a script to automate a MSDE dumpof my FP 7.0/MSDE database: [backup_footprints.cmd]...
What if I have a scenario where I have 3 projects and I have a user named Joe who is a Customer in projects 1 and 2 and I want him to be an agent in project 3....
... This is a shortcoming on FootPrints which I believe is being worked on by UniPress. See the group archives for a discussion. In the meantime, if you need...
Eddie, A word of caution: if you add any of your users as Agents, even if it's for only one project out of multiple – EVERY time that user logs in they take...
Hi All, We are in the process of setting up footprints here at Duquesne University. I am looking to see some screen shots from those who would like to share. ...
Receive the error below when creating any chart report. Text reports work correctly. Any ideas? Thank you. ... Error creating chart. errorcode: 1 output: ...
When end-users send e-mail to our call tracking e-mail address for auto-call ticket creation, and they include others in that original e-mail message (as in...
... Can you give an example using fake addresses of the type of email that FootPrints should accept (with cc:'s or extra to:'s), and also an example of what it...
I replaced our system admin for footprints. I added myself as an system admin then reassigned all old and current Change Requests to my id. Saved the changes....
... *Any* message that has any cc: or extra to: address(es).. It would have to be per-project configurable. We have several projects where the admins/agents...
Have you checked your escalations? What does the ticket's History look like? --On Wednesday, November 16, 2005 3:20 PM +0000 Brandi <brandoug1@...> ... ...
... It sounds to me like you're asking for FootPrints to create an issue when receiving the original email, which also gets sent to other people, but not to...
No, It is a Change Management request problem. We don't use the Issue
tracking in Footprints. This is strictly for Change management process. Not
an email...
... Hi, Chandlers -- It looks like you are responding to morneau5678's message which has the subject "Preventing duplicate call ticket creation via end-user...
Mark, Wow, I think this would be a great feature... I just got done "merging" a couple of issues... it sure is a pain. I look forward to it. Bryon The...
Have you considered using the Master-Subtask feature for this? You can retroactively link tickets together this way to merge similar tickets - just make one...
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