We'd love to see these displayed inline as well. We have a separate tab that contains a "Technician Journal", but it rarely gets used. I wish that every...
Does anyone use Crystal Reports? If so, I am looking for assistance on how to remove the __b & other double underscore lines, which replace spaces & other...
By default FootPrints uses Port 25 for outgoing email. In order to change this port you will need to insert an MRlocaldef. 1) Make a backup copy of the...
There are a couple of ways to do this. One way is to create a view in SQL and use a replace command and then have Crystal use the view rather than the table....
Nest the replace command to replace different double underscore codes. Replace(Replace({ABMASTER2.abSTATUS},"__a" ,"&"),"__b" ," ") ***Confidentiality...
As a side note to this. Does anyone know why Footprints writes the data out to the table in this format? I have talked to a couple of people who are familar...
This is conjecture but, FootPrints previously supported a flat-file database and I suspect that the tokenization of special characters results from that. The...
Is anyone using the Help Desk Institutes CSI survey system? If so, do you mind posting your survey message so I can see how you configured it? I tried...
I use Microsoft Buisness Intelligence Studio and MS SQL Report Server but I use the "Replace" function as well. It works like a charm. I wrote a little piece...
Good morning! We are having an issue when moving tickets from one project to another. When we move a ticket, none of the original contact information is being...
The fields in Contact Information should be behaving exactly like all the other fields. It will only copy over fields that are in common. If both projects...
Don, Thanks for your reply. We are using the same AB on all 3 projects, so I am not sure why it is not working. I am planning on upgrading to 9.0.3 tonight, so...
Hello, Does any one got same issues what does CMDB Mean,please advice Type: Warning Script: MRCMDBCreateAndManagePage.pl Project: InfraTest (49) FootPrints...
CMDB is the Configuration Management Database, which is a purchased add-on for FootPrints. It would seem that your license does not include this. What I can't...
Hello, Let me give small description on what i was doing 1)we had takn clone of our existing footprints ,after taking clone i was success in upgrading it 2)i...
I suspect that the cloning process is the source of the problem. I'm guessing that your existing FootPrints server has CMDB installed and licensed. Your clone...
Would anyone know where I might find these images on the Internet? Thanks, Clifford  Clifford Holensworth All Children's Hospital St. Petersburg, Florida ...
Is there a way to show numeric values as dollar amounts? We want to do some basic calculations for computer repair services we provide for students. I want to...
We aren't using it in production but a few years ago we looked into trying it out (while CSI was in 'beta'). I do have to apologize if this isn't currently...
Hi, You can modify the description label by adding "Public" For Custom fields, you can add an HTML Header with a flashy color so your technician will see it...
We have a situation where the wrong resolution got added to a ticket and want to remove the data. I do not see a way to do that. Is there away to remove that...
I assume you have this field set to record the date/time/user for each generation that gets added to it. If you do not, you would always see all the data in...
Hello, I have created a phase in change management approval button in footprints and i am trying to figure out process like if you create RFC it automatically...
I would turn on email debugging and seeing how this email looks when it comes into FootPrints. My guess is that the mail client/servers are changing the...
I have an escalation that changes an issue to a master issue and creates a series of sub-tasks that link to the master. This is working as it should, with the...
I needed the same thing but after talking with support I found there is not way to just copy certain fields over, but there is a way to copy the entire ticket...
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