Hi Group, I have a user that has an apostrophe in their name. Let's pretend the persons name is Pat O'Brian, so we have his login name for the domain set to...
... I'm surprised that Microsoft Active Directory will allow quotes in usernames. If you don't want to change the username, the way I'd recommend working...
Hi John, This is definitely possible. I use the feature quite extensively. You need to edit your MRLocalDefs file located in FootPrints/cgi. Add this variable...
When doing a cross project copy if the fields in both projects do not match then the data is appended at the bottom of the issue. IE: (The following data is...
Is your goal to simply not have the data appended to the Description? If so, then choose to Discard the data during the move/copy operation. If the data is...
Has any one had experience of holding tickets? Client only want to be notified 7 AM to 5 PM. Device goes down 5 AM, we create a tracking ticket, identifying...
SLAs in FootPrints can be setup to only count time during the Project's work schedule so that time from 5 AM to 7 AM should not count against you. Instead of...
Hello, Has anybody replace Footprints' HTML editor? Please share any tip. The htmlArea script included doesn't work with Mozilla Firefox and probably Opera. ...
... Yes, at the University of Michigan we've replaced htmlArea in FootPrints with TinyMCE. See http://tinymce.moxiecode.org/ In addition to full support for...
I want the data to be visible but I dont want extra fields that will only be used for the occasional issue from another project. I would like the fields to be...
Create those fields in the destination project, and make them Read only. This way, they will never be seen when creating new issues, but they will get filled...
I've been following this group since it's inception, and this is the first time that anything like this has slipped through. It's a one-time error, I'm sure,...
Given that I am relatively new to FP and have been tasked with it, as we get ready to upgrade to 7.o a question please! We have multiple projects (1 for each...
If you can format the data into CSV files, you can import it in System Administration. (Project -> Load External Data.) Since Solutions are just tickets with a...
I agree with Martin, I don't think you should unsuscribe, we all share very good and useful tips and info here about FootPrints. ... off of ... think it is ......
I sent feedback about this Terms of Use Agreement violation to Yahoo! Groups and asked them to fix the problem. Hopefully it will not happen again. Marty...
I'm trying to use the sample code provided to get the status of a ticket that I have in footprints. The code I'm using is: using System; using System.IO; ...
Sorry we got spammed. I was out of the office yesterday and wasn't monitoring the group as I usually do. Yahoo usually automatically deletes these and blocks...
Stephanie, Things may be different in 7.0 (I only have 6.6 at reach presently) but the only thing you can add to the subject "out of the box" is the project...
Stephanie, the following worked for me to add to the subject line. I'm sure can be easily modified to do status instead of the fields I add. -Mark in pMail.pl...
Hi, We used FP 7 using the dynamic LDAP address book. We assign tickets based on the location of the end user which is contained in our LDAP. Currently, we...
Is it possible to hide some of the categories from the dropdown menu on the page the customer uses to create a ticket? Ex. categories we have: programs,...
... LDAP. ... We are using LDAP to pre-fill ticket information. From: Administration, Address Book, Field Maintenance page Add the field on the left, i.e....
Thanks! I've got the fields linked, however my problem is that they are in the address book (appear in the contact section of the ticket input form), but when...
... Hi, Amy -- Are you using Auto Assignment for this? If so, try doing the assignment based on Escalations instead. This is more cumbersome, but more...
I think that would work, but (there's always a but, isn't there) we have approximately 50 locations. If I were to use an escalation, I would want to set it up...
One problem I'm facing right now is when I'm in the middle of editing a ticket, from time to time I will get a call. At this time I will have to close out of...
... Hi, Amy -- You cannot specify multiple values for a single field in a single escalation with commas or anything similar. However, I believe you can match...
Having problems with message search?
Fill out this form to ensure your group is one of the first to be migrated to the new message search system.
