Here is a step by step I put together for the BB Setup. Step #14 you will just need to enter your serer address. Respectfully, Aaron Carey Service Desk System...
We have installed and testing FootPrints 9.0.3. In our testing, we are trying to access it using a Blackberry. We are unable to log in using the mobile...
The latest release of FootPrints 8 is 8.1.1. At the very least you should get up to that version. FootPrints made a lot of improvements in Change Management in...
What kind of Address Book are you using? FootPrints? LDAP? SQL? What data source? What is the format of the supervisor in the address book? It should be in the...
Correct. As a workaround you could save the data to a local directory on the FootPrints server and create a Scheduled Task (in Windows) to execute a batch file...
I would be interested to know if anyone has seen issues with the "Voting history" not displaying data? I have two projects in which the voting history...
Thanks for your answer William. I didn't realize that they were already different when I was looking at the configuration. I'll try an pay closer attention...
Yes, different for each project. Each project has an internal and a public KB. We have one project that is ONLY a KB loaded with FAQs for intranet general...
I would suggest creating a brand new CMDB and use the existing CMDB as the basis when you create the new one. Don Cholish Product Manager Numara(tm) Software,...
Heloow, somebody can tellme how do i remove the contents of a CMDB? My CMDB has changed and i need to completely remove the information found in the CMDB ...
Can you define a different KB for different projects? We're currently using both the internal and external knowledge base for our help desk. Our marketing...
Hi all - We are on 9.03 and using change management to workflow the initial approval of a programming change. We want the supervisor of the submitter (or...
I am trying to update the TimeSpent field on the Time Spent tab in Footprints. It keeps putting the entry - timespent=90 - into the description field. Is...
Your web server account needs to have the permissions necessary to write to the directory in question, since it is under this account which FootPrints code...
I need to have an auto-report run and save the file in a directory on our webserver. This is going to be a live page with hourly updated information. Does...
My client wants to avoid allowing agents to set a ticket to CLOSED status. Instead, they want all tickets to go, first, to RESOLVED status. There are two...
Although this is true, if you try and submit an incident via email they will be mandatory. Numara has determined that this is a defect and they are working on...
You could make the fields mandatory and make them part of a popup dependency. This way they will only be mandatory once the choice of "Name Change" is...
Have you verified that the fooprints server can connect successfully via imap? That is the error that is being logged. You might try a manual imap connection...
You may be able to do this with JavaScript in field headers. Unfortunately I don't know the specifics of accomplishing this. --On Monday, November 9, 2009 7:58...
I was wondering if anyone has found a way of doing this: we would like to make a field mandatory but only under certain circumstances: we have fields for "new...
Since it's for end-users, you might want to look at using Web services and create separate pages for each of the various tickets. Another option would be to us...
Is this possible? Further on from that we would like to see the subtask sequence number displayed wheh the Master Ticket group is expanded. Another way of...
We are configuring our first FP implementation and we are interested in gathering customer information when they are using quick tickets. We have a bunch...
Good Morning, we are experiencing issues with email and Fp9, it fails with the following errors. It had been set up using servername, and it worked for exactly...
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