You aren't being too cautious, especially since FootPrints is a web application. When securing applications, you have a trade-off between not revealing the...
I agree with David, it's very important to secure your server. Let us know if you'd like more tips on how to do this. However, are you talking about the...
Hi Group I have a question, we are frequently tasked with entering large amounts of Tickets at one time, is there any way to automate this process given the...
I have two thoughts on this to share. 1) If your techs out in the field have email access they can send an email to FootPrints which will create the ticket. ...
Yes please more details as this sounds very interesting, we are currently in Test mode with but using to Full Capacity, we don't have escalation enabled and...
The team over at Footprints helped me with this issue. Performance has been much better now that we made a change enabling Web Gardens in IIS 6. I guess it's...
Arthur, We have hundreds of users across the country with multiple projects, the majority of which interface through the email method. I personally manage the...
Thank You I am part of a Team of individuals that administer Footprints and the fact that it could do what you just described is awesome, I would like some...
Please add another "vote" to this "merge" feature request. When I logged into Footprints this morning, I saw that we had yet another "conversation" going on,...
There is an MRlocalDefs "$DONT_ACCEPT_CC_MAIL" to prevent a ticket getting created with when a user replies to a FootPrints email with the FootPrints account...
Since you asked for other ideas -- The first idea, that you're talking about, is to deal with duplicate issues that make it into FootPrints by merging them. ...
We also have both scenarios of duplicates occurring far too frequently. Our duplicates consist of only about 35% being from the CC: issue listed below, while...
Thanks, Michele. Hopefully a lot of people will find $DONT_ACCEPT_CC_MAIL useful. I thought I'd add some thoughts about our philosophy and culture at the...
I have a dependent window where I want to display the choice the user selected from the main entry page. I have created the HTML to display the element, but...
I agree 100%. I can't bounce or drop mail - my users would not be happy at all. Until a real Merge is implemented, I have to live with Master/Subtasking them,...
Hi Colleen, I assume you're putting HTML+javascript into a field header that goes with one of the fields shown in the popup? If you add to this header: <script...
Most of what you are looking for is in the FootPrints 7.0 Reference Manual. You'll want to set up a FootPrints project first. Then... To configure incoming...
You may also want to use .text instead of .value to get it exactly as you see it in the dropdown box. Excellent idea for a field header! Don Cholish UniPress...
Thanks! That worked well. Is there any way I can add this to the window title? Right now the window title says Dependent Interest Survey Fields. The name...
This is close to what I was wanting to do. I really wanted to change the title that Footprints adds to the window. Is there anyway to change that? ... the ...
This four step guide will give you the foundation you always wanted. Learning the basics in handling stocks. This guide will help anyone, interested in getting...
Change line 30 in the FootPrints\cgi\language\english\MRgotDecision_fields.txt file from: $STR::MRgotDecision_fields_heading = "Dependent $fp_name Fields"; to:...
One of our users complained about not being able to view more than one KB article or issue at a time as well as not being able to view an old issue while...
We're still running FootPrints 6.6, but as far as I know there is no way to allow customers to enable multiple windows -- this is something that is only...
Is there anyway to modify the way custom reports appear . All the fields seem to be set for centre align and we would like to set the main text fields we are...
Mark, I, of course, like this idea (including using the merging bits) the best so far. (I started this thread long long ago, in a galaxy that's local to us.) ...
I'm currently utilizing the Customer Survey project in FootPrints. The project that our Support Desk utilizes, automatically sends out the Customer Survey HTML...
Hi guys, We're currently considering the use of a project with eService Portal enabled for our HR Suggestion Box/FAQ. Since its required to enter a key when...
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