You can add fields to the home page display (as well as remove and reorder them) via My Preferences on the left-hand tool bar. --On Monday, May 01, 2006 5:54...
What operating systems and web browsers are involved? Version information is crucial here. I would suggest making a table, listing each machine, the OS...
Actually you cannot add columns to your Address Book Homepage, it will just display the 1st 4 fields in your AB. Try moving the field you want to see to 1 of...
Hi, I posted this question a couple of weeks ago and didnt get a response so I thought I would throw it out there again... I am "retiring" a project and would...
Hi, Can anyone offer a suggestion to some of the special characters being translated into something else once a ticket is actually "saved"? An example below...
We had this problem and resolved it by enabling the html editor. ________________________________ From: fpusergroup@yahoogroups.com on behalf of Socea,...
Thank you Colleen, I will ask our administrator to see if he can turn that on. ... From: Ward, Colleen M. [mailto:fpusergroup@yahoogroups.com] On Behalf Of ...
Hi, Dorothea, My $0.02: Go to Administration -> System -> Languages and make sure that the Data Encoding is set to be the same in FootPrints as what your ...
Hi, Jeff -- There is no way to remove all customers from a project via the web interface to FootPrints that I know about. You can certainly do this by ...
Thank you Mark, I will look at that. ... From: fpusergroup@yahoogroups.com [mailto:fpusergroup@yahoogroups.com] On Behalf Of Mark Montague Sent: Monday, May...
Hi Does any one know of a way to create quick customer templates for the customers view? Thanks Beth Schwerer CTS - Duquesne University 412-396-4455 ...
I have an escalation rule that does a dynamic copy of an issue into a different project. When you manually copy a item it gives you the option to append or...
Hello, As a ticket works through our system, Agents manually enter dates\times in as the ticket progresses through various stages. However, I am finding that...
Is there a way to give access to an issue. For example I have an agent who is currently set up to be notified to certain issues & she would like to have...
Is there a way to change agents' usernames in FootPrints without deleting the user? I don't want to have to delete the users because I don't want to lose their...
Quick templates are available to customers already. Just make sure the customer's role allows them to use that Quick Issue template. Are these not appearing...
FootPrints date/time fields should not allow for incorrectly formated dates and times. What types of formatting are you seeing agents enter? Don Cholish ...
There is an MRlocalDefs variable for this. $DISCARD_ON_ESC_COPY Don Cholish UniPress ... and is intended for the use of the addressee named above. Any other ...
As long as that other agent has access to edit that issue, there is no reason they shouldn't be allowed to assign themselves to it and perform the edit. Check...
This would make the change to all projects in my system. Is there any way to do it based off project? ___________ Jon Ramsey ________________________________ ...
Has anyone had any experience setting up FootPrints to authenticate using crypto or smart cards? I haven't done too much research into this, but thought I...
To answer a slightly different question than the one Don already answered: If you do not allow agents to access issues assigned to other agents, then you'll...
I took a quick look, and I don't think there is a way to do this except by making a one line change to FootPrints' source code. Let me know if you are...
We don't actually do this here, but my recommendation is to first get the crypto or smart card authentication working with your users' web browsers and your...
Has anyone explored the idea of having an external webpage link to a Quick Ticket within a project? Aka: You have a FAQ page on your public web page, on that...
Mark, Colleen, I tried your suggestions but for what ever reason it does not look as though we are going to be able fix the formatting problem we are seeing. ...
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