I'm trying to figure out a way to create subtasks dynamically based on the input given by the user. Does anybody know of a good way to accomplish this? We...
... Since I haven't seen any other responses, I'll ask... Can you provide an example of what you'd like to happen? Something along the lines of "User does X,...
Say I've got 10 checkboxes and each is a possible action. A user can pick which actions they need done, then I want a subtask to be created for each action;...
... That's clear -- I understand now. Thanks. There is no way to do this that I know of, but maybe someone else has a suggestion. If it's only agents creating...
Unfortunately, while it is possible to have pop ups at the end of a dynamic drop dependency, the reverse is not possible. One a field is included in a pop up...
Yes. We were unhappy that the pop up ticket entry windows opened minimized by default. We asked for and got code from Unipress that results in the pop up...
We have a Service Level Agreement which specifies a different time to respond and resolve depending on the severity of an issue. We're having problems were a...
Stephanie, We have a similar SLA in our group. What we're planning on doing is determining how long an issue has been in "Request" status. What we are...
Thanks for the input. The problem we run into with that is that we have a help desk center that re-assigns tickets that cannot be resolved over the phone. They...
Are they re-assigning in the same project? If not, we have been transferring as "Request" which has worked fairly well, but will only work if you have several...
Hi, I am using footprints as an internal bug tracking system. For this purpose i have set up teams of testers, developers and managers and am using escalation...
Hi, I am using escalation to colour issues dependant on status. The options provided for which colours i can use are very limited with 2 colours (yellow and...
Hi all, Does anyone know if there is a way to allow Agents to create tickets in the 'request' queue? Keith The information contained in this message (including...
... Yes -- have them click on the "Create Issue" button on the left toolbar. If you have renamed what FootPrints calls issues, then the button will be labeled...
Yes, but this will create an 'Open' ticket. Is there a way to have it end up in the 'Request Queue' (that is, it has a status of request)? Also, I don't want...
... I understand now. There's no way to do this directly that I am aware of. What we do here for several of our projects is create a new status, for example...
One of our teams wanted all requests (created by agents or customers) to be created with a request status. I just set up an escalation that changes the status...
You could add an additional project field and use that as part of your escalation criteria, so that only those issues created by agents where the project field...
If Unipress Development reads this group, please take a look at your competition at Axosoft. I would like to have a plug-in to VS.NET as they are showing in ...
Anyone know if the look/feel of the interface can be customized. We would like to integrate it with our website, but right now it looks totally different ...
... For embedding FootPrints into another web site so that customers can access it, go to Administration -> Projects -> Customer Options and enable the...
Daaron, Hi. I looked at this interface first thing this morning, we appreciate suggestions like yours. First, Axosoft covers a different market landscape than...
Hi all, Bit of a tricky one here and probobly not possible but i thought i'd ask just in case. I have a project set up for bug tracking in the piece of...
We are currently using a three level dependency tree. It is all defined in a Dependency Group call Spring2005. Is it possible to document that dependency...
Not positive this is what you want, but I think it may be: If you have enabled and configured incoming email, then you can send an email to footprints with the...
Having problems with message search?
Fill out this form to ensure your group is one of the first to be migrated to the new message search system.
