--- In hercules-advocacy@yahoogroups.com,
"Fish" <fish@...> wrote:
> -----BEGIN PGP SIGNED MESSAGE-----
> Hash: SHA1
> alkanet25 wrote:
>> Certainly that I know that this one is a
>>space for Hercules, certainly that I read
>>the manuals of reference, but I thought
>>that also it was possible to ask on the
>>architecture z But do not worry Ill-mannered
>>persons, if you the questions and the help
>>turns out to be so troublesome, because
>>I will go away definitively in order that
>>you rest without burdens.
>> Regards

>(sigh)
> (I hate it when that happens) :(
>Jay? Could you or someone else apologize to
>this person and explain to them that we weren't
>trying to be rude to them but rather to simply
>encourage them to use the proper support forum
>so that they could get the proper support they
>needed without introducing unnecessary off-topic
>"noise" into the main Hercules forum?
> Perhaps my reply could have been a bit more
>tactful (and certainly Enrico's could have been)
>and for that I apologize, but given that I've
>personally received emails from users in the past
>complaining that no one answered their question
>on the main Hercules forum which was why they
>were contacting me directly which upon further
>research was because the group was busy carrying
>on an off-topic discussion on some other
>non-related subject which was why their request
>for help was missed and thus never answered
>(and seeing how it was obvious alkanet25 needed
>a lot of handholding and thus that it was likely
>he(?) was probably going to be asking a lot more
>non-Hercules related questions), I personally
>thought it might be best to try and "nip the
>problem in the bud" so to speak.[1]
>I hope I didn't do wrong. :(
>It looks like he's a bit miffed.
> So could you? You're better at such things
>than me and since I was partly to "blame" for
>his leaving he might not now listen to anything
>I might say to him.
> Thanks.
> (and sorry about all this)
> :(
> - --
> "Fish" (David B. Trout) - fish(at)infidels.org
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> [1] How's THAT for a run-on sentence! :)
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As the most ill-mannered of the responders,
I disagree. There were two off-topic posts:

1. "I can't run a CICS application"

2. MVS mount command gives error with ICKDSF
listing, console commands, and responses.

One received negative responses and the other
received helpful responses. What is needed is
for the first poster to understand that just
saying "it's broke" without details is not a
good way to ask for help. Reducing off-topic
posts would be helpful but a better way to ask
"what makes the poster think that something is
broken" would be better.