[Excerpt]
Didn't Get E-Mail? That Could Be Spam's Fault, Too
Vigilant Blockers Toss Out The Good With the Bad
Artist Misses Own Show

By Mylene Mangalindan

The Wall Street Journal via Dow Jones, August 4, 2003

This spring, Lynn Sonfield discovered she was out of the loop. Despite signing
up to receive e-mail announcements from Berkeley High School in Berkeley,Calif.,
she never got its online newsletter. Or the e-mail to parents about
school-planning meetings. She also missed the community-service notice for her
16-year-old daughter, a student there.

When Ms. Sonfield, 55 years old, found out from another parent that she wasn't
getting the e-mails, she irately called the teacher in charge. He suggested the
problem lay with her Internet service, AOL TimeWarnerInc.'s America Online unit.
AOL had probably labeled the school's mailings as "spam," or unsolicited bulk
mail, he said.

Ms. Sonfield had become collateral damage in the war against spam...