If you didn't receive email you requested, ask your provider why not.
Be prepared to provide some detail of course, so they can look it up in
their systems. I've never had a customer ask for an explanation, and not
been able to provide one. Mind you, the explanation has occasionally been
"They tripped an automated filter" or "oops", but still, the best way to
find out is to ask your ISP. Merely stating on a list serve that you didn't
receive your email doesn't really help the situation.
Here's another way to think about it. ISPs (like california.com for
example) filter either because they see a profit opportunity in doing so,
(providing a premium "spam filtered" service) or else, because they see a
liability in not doing so. (Customer loss due to annoyance with the constant
spam) Most ISPs filter for the latter reason, and do so on a monetary
basis. Until the loss of legitimate email causes as much ire (and monetary
damage) as the spam does among their customers, the filters are only prone
to get more agressive.
Add to the mix that the spammers, who for profit motives of their own,
want to get around the ISPs filters, so the filters are constantly becoming
more agressive to counter the spammer's activities, etc. Things aren't
going to get better anytime soon without some serious and concerted effort.
Now look at this from the ISP's point of view. Loosing customers costs
money, as does maintaining the filters. In a vaccum, one would say do
whatever is the least expensive. But the additional factor to consider is
that the loss of legitimate email can cause damage to customers of the ISP,
whether the loss is due to deletion from spam overload, bouced emails
because of a full mailbox, or from the automated filters.

The way to think about this is an economic concept called External
Costs. The spammer in flooding your inbox, has created an external cost on
the ISP. Now that cost gets passed along to you the end user of the ISP in
the form of lost email. (in any form stated previously) Is it really
reasonable to blame the ISP for this loss when they're doing their best to
mitigate costs associated with the same spam which is now costing you money?
Blaming the ISP because of the filters is certainly the obvious answer, but
that's merely a symptom of the burgoning spam problem which needs to be
addressed.

The problem is that noone really knows how to address it effectively.
Spam is essentially a rehashing of a social problem known as greed, and
merely a symptom itself of that societal issue. If you really want to know
how to make a difference, you might want to start with the CAUCE web site at
http://www.cauce.org/ which is pushing for a legal solution to the spam
problem internationally. Otherwise, educate yourself about the various
anti-spam bills currently in congress, as well as reading about the
difference between industry speak and market speak reguarding "opt-in",
"out-out", and "double opt-in." (which itself is market speak meant to imply
that the industry standard "confirmed opt-in" is really too difficult... ie,
you have to get someone to opt in twice) The SpamHaus project at
http://www.spamhaus.org/ has some good resources reguarding the difference
between industry speak and market speak. (Whenever I say "industry," I'm
referring to the IT pros, administrators and associated management that
actually keep the internet running smoothly)

----- Original Message -----
From: "clamend24" <clamend24@...>
To: <i_did_not_get_my_email@yahoogroups.com>
Sent: Tuesday, September 16, 2003 9:58 AM
Subject: [i_did_not_get_my_email] I did not get my email


> I did not receive my email from customerservice@... which was
> sent through Constant Contact. I requested this email. It was sent
> by CTA, Inc. and others received the email, but I did not. They use
> a double opt in list so my email should be delivered.
>
>
>
>
> To unsubscribe from this group, send an email to:
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