|
|
From (no email address) Thu Oct 16 17:18:26 2003
Return-Path: <cardboard1@...>
Received: (qmail 63708 invoked from network); 17 Oct 2003 00:18:25 -0000
Received: from unknown (66.218.66.167)
by m19.grp.scd.yahoo.com with QMQP; 17 Oct 2003 00:18:25 -0000
Received: from unknown (HELO n9.grp.scd.yahoo.com) (66.218.66.93)
by mta6.grp.scd.yahoo.com with SMTP; 17 Oct 2003 00:18:25 -0000
X-eGroups-Return: cardboard1@...
Received: from [66.218.67.156] by n9.grp.scd.yahoo.com with NNFMP; 17 Oct 2003 00:18:25 -0000
X-Sender: cardboard1@...
X-Apparently-To: i_did_not_get_my_email@yahoogroups.com
Received: (qmail 62152 invoked from network); 7 Oct 2003 20:59:16 -0000
Received: from unknown (66.218.66.166)
by m9.grp.scd.yahoo.com with QMQP; 7 Oct 2003 20:59:16 -0000
Received: from unknown (HELO n16.grp.scd.yahoo.com) (66.218.66.71)
by mta5.grp.scd.yahoo.com with SMTP; 7 Oct 2003 20:59:18 -0000
Received: from [66.218.67.164] by n16.grp.scd.yahoo.com with NNFMP; 07 Oct 2003 20:59:17 -0000
Date: Tue, 07 Oct 2003 20:59:16 -0000
To: i_did_not_get_my_email@yahoogroups.com
Subject: AOL screwing up my Yahoo Group
Message-ID: <blv9f5+62tg@eGroups.com>
User-Agent: eGroups-EW/0.82
MIME-Version: 1.0
Content-Type: text/plain; charset=ISO-8859-1
Content-Length: 9331
X-Mailer: Yahoo Groups Message Poster
From:
X-Originating-IP: 24.118.177.128
X-Yahoo-Group-Post: member; u=3324404
X-Yahoo-Profile: cardboard1
X-eGroups-Edited-By: justin5667 <justin5667@...>
X-eGroups-Approved-By: justin5667 <justin5667@...> via web; 17 Oct 2003 00:18:24 -0000
Here's an amusing correspondence I am having with AOL & Yahoo Groups
regarding AOL's screening of so-called "Spam.".....
Subject: Issues Regarding Yahoo Groups, AOL and MCHS 77 Yahoo
Group...blocking of legitimate e-mails
Date: 9/27/2003, 1:02 PM
From: George Carden <Cardboard1@...>
To: webmaster@..., egroups-feedback@...,
Jai.Singh@...
cc: MCHS77 Group <MCHS77@yahoogroups.com>
Organization: George Carden
URGENT
To: AOL TechMail Department; Yahoo! Groups Customer Care
CC To: MCHS 77 Yahoo Group Members; Jai Singh, vice president &
editor-in-chief, News.com
From: George Carden (MCHS 77 Yahoo Group Moderator)
Date: 9/27/03
I am moderator of the Yahoo Group called "MCHS77". For several months
now, e-mail that is sent to our group has been blocked by AOL's mail
servers from being delivered to members in our group who are AOL
customers (including myself). The problem is not with all of our
e-mails, but with...I would estimate...about 30-40% of it. And it's
getting worse. This is quite frustrating, especially to our AOL
members
in the group. I have complained to Yahoo. Yahoo blames AOL and says
to
contact AOL about it. I have complained to AOL and AOL says to
contact
Yahoo and have Yahoo contact AOL. Meanwhile, we innocent customers of
both of your companies continue to be frustrated by your inaction in
actually solving this problem.
Here are examples of the latest correspondence between the three of
us...
------
Original Message Follows: [To Yahoo Groups]
-------------------------
Group Name: MCHS77
Are you a... Owner/Moderator
Subject: Other
Email client: AOL Mail
Type your feedback here:
It appears AOL is blocking about 10-20%
of the messages from the AOL users in my
group. I complained to them, and here's
what they sent back... (PLEASE HELP!)
Dear George,
A pleasant day to you, I am Salie, your
AOL assistant. I greatly appreciate your
time and effort for bringing your
concern to our attention.
I understand from your recent e-mail you
are not being able to receive emails
from "@yahoogroups.com" while on America
Online.
Please accept my sincerest apology for
the inconveniece this issue had caused you.
I know how you feel about the situation.
I want to assure you that I am here to
help you as quickly as possible.
With regard to your concern, it is
possible that AOL is blocking the
sender's e-mail server domain due to
spam e-mail issues. To verify and
resolve this issue, please have the
sender's system administrator visit the
website below:
http://postmaster.info.aol.com/ors.html
Or to call our Postmaster Team at
703-265-4670
Once again, I want to thank you for
taking the time and effort to bring this
issue to our attention. I do hope that
the information that I have prepared for
you helped you in any way.
If you have any other inquiries,
suggestions or comments, I would like to
extend my assistance, please feel free
to write back to us and we will be more
than happy to assist you.
It is my wish for you to have the best
possible online experience.
Sincerely,
Salie T.
Customer Care Consultant
TechMail Department
America Online, Inc.
---------------
Then, correspondence back from Yahoo Groups....
Hello,
Thank you for writing to Yahoo! Groups.
We're sorry to hear that you are experiencing difficulty with
receiving
your Yahoo! Groups messages. Please know that there have been numerous
reports recently, of AOL members not receiving messages. We have found
that AOL receives email from Yahoo! Groups, however it seems to have a
tendency to "lose" those messages before they are delivered to their
intended recipients. AOL does not return a bounced (error) message to
Yahoo! Groups, so we have no way of knowing which members or messages
are effected. We recommend that you contact AOL for further answers or
assistance in this matter.
You can contact AOL by visiting their "Contact Us" form at:
http://www.corp.aol.com/contact.html?
Thank you again for contacting Yahoo! Customer Care.
1706653
----------------
Now, it is apparent that there is a never-ending cycle here of
"passing
the buck" of blame to each of your companies. Yes, again I contacted
AOL, as Yahoo suggested. Here is my message to AOL...
----------original message----------
From: Cardboard1@...
To: temp-tech@...
25/09/2003; 15:26:31
Name: George Carden
Email: Cardboard1@...
Subject: Blocked e-mails that are LEGIT
How would you categorize your message?
Technical question about America Online
Message:
PLEASE STOP BLOCKING MY E-MAILS FROM THE ADDRESS:
MCHS77@YAHOOGROUPS.COM
!!!!
This is an Internet Group I'm a member of and I want all these
e-mails.
I AM TIRED OF BEING IGNORED BY YOU FOLKS ON THIS PROBLEM !!! I've
been
an AOL member since 1995, and for the first time I'm considering
dropping my AOL account because you are blocking e-mails to me that I
DO
want to get !!!!!!
-George Carden, Cardboard1@...
---------
Yes, I am getting very frustrated. And AOL's response to that did NOT
help:
Dear George,
Thanks for writing to America Online and for making us aware of your
concern. I am Meia and I will be working with you regarding your
email.
I understand that you are having problems receiving e-mail from your
subscribed newsletter or from a particular ISP/domain.
Thank you for bringing this problem to our attention and I apologize
for
the inconvenience this has caused.
AOL has developed Solicited Bulk Mailing Guidelines to both aid
'netizens' with their online marketing campaigns and to protect our
member base from e-mail abuse.
AOL may have received large amounts of "junk" or "spam" e-mail from
someone on this domain name. The addresses of domains that send this
type of e-mail to AOL members are added to the Preferred Mail, Blocked
List. Because the Preferred Mail, Blocked Sites list is not updated
daily to remove domains from the list, it does not immediately display
these sites when added.
This is the reason why we also have the 554 series of Mailer Daemon
error messages, which explain that the server is generating high
volumes
of member complaints from AOL. If you have receive such error
messages,
you or your e-mail provider may need to review our Unsolicited Bulk
E-mail policy at http://www.aol.com/info/bulke-mail.html and until
such
issues are resolved, AOL may not accept further e-mail transactions
from
the given server or domain.
America Online has a process that goes through our database of open
proxies and tests them every 24 hours. If we find that our attempts to
use your open ports are unsuccessful, we will change the status of
your
server from open to closed. We will then remove your IP from our block
list and push the changes into production. These processes are
automated, and "unblocks" generally occur in about 24 hours.
If you believe your organization's e-mail provider can adhere to AOL
guidelines provided at this site:
http://postmaster.info.aol.com/index.html, please ask your e-mail
provider to call our Postmaster Hotline at 703-265-4670 or
1-888-212-5537 and the Postmaster group will evaluate your mailing
patterns and resolve any outstanding issues with your server or
domain.
If you would like to test your e-mail server against our database,
enter
the IP address on the site below:
http://postmaster.info.aol.com/opse.html
Also, please take time to answer the following questions below and
send
your reply back to us. In that way we can investigate this issue and
file a report on your behalf.
1. Webmaster's Name:
2. ISP's Domain Name:
3. When Problem Started:
4. E-mail Address:
5. Problem Is:
6. Daytime Phone:
7. Getting Bounce from AOL's mailer-daemon?:
8. Host name of mail server used to relay mail to AOL:
9. IP Address of mail server used to relay mail to AOL:
Should you wish to speak with someone in person to walk you through,
you
may contact our America Online technical representative at
1-888-346-3704 (1-800-759-3323 for TTY) or contact through AOL
KEYWORD:
LIVE HELP.
George, please let me know immediately if you have further inquiries
or
comments. I will always be ready and happy to assist you. Thank you
very much for your time and continued support.
Meia M.
Customer Care Consultant
The TechMail Department
America Online, Inc.
-------
Today I telephoned AOL's technical representative, and he told me that
Yahoo MUST contact AOL about this problem. He said the issue is not
solved on the customer level, but on the server level. He said there
is
no record of Yahoo EVER contacting AOL about this issue.
Now, to AOL and Yahoo: It is NOT fair that members in our group who
have
AOL are not getting legitimate e-mails from this group. It is also
not
fair that I/we are stuck between your two big corporations in this.
So,
I now leave it to the two of you to straighten this out within the
next
week. If it is evident that nothing will be done, I plan to take our
group off of Yahoo Groups and move it to another similar site, and I
plan to seriously consider dropping my AOL account.
THANK YOU for your attention on this matter!
By the way to AOL, the link mentioned above to your "Unsolicited Bulk
E-mail policy" at http://www.aol.com/info/bulke-mail.html does not
work.
You folks need to get it together!
Sincerely,
George Carden
--
George Carden
Cardboard1@...
|
???
cardboard1
 Offline
 Send Email
|
|
Having problems with message search?
Fill out this form to ensure your group is one of the first to be migrated to the new message search system.
