Hi all,

This month highlights the work done by the Department
of Family and Community Services (FaCS) as part of their
intranet redesign. This clearly demonstrates how user-centred
approaches can be applied to intranet projects.

We also have not one, but three events coming up in the
next few months, including the recently announced
"Choosing the Right CMS" workshop and the brand new half-day
"Latest thinking in usability and IA".

[Apologies in advance for the cross-posting to
multiple lists.]

The new whitepapers:

* Case study: User-centred redesign of the FaCS intranet
http://www.steptwo.com.au/papers/kmc_facscasestudy/index.html
FaCS applied user-centred techniques in the redevelopment of their
large Government intranet, and it serves as a useful model for
other organisations looking to tackle the same issues.

* Self-sufficiency in a CMS
http://www.steptwo.com.au/papers/cmb_selfsufficiency/index.html
The requirement for self-sufficiency should be addressed by all
organisations looking to purchase a content management system.

* Have we seen the perfect intranet?
http://www.steptwo.com.au/papers/cmb_perfectintranet/index.html
We are often asked whether we have seen the perfect intranet, and
our answer is no. Read more to find out why.

Related articles:

* Case study: Re-focusing the Hunter Health intranet
http://www.steptwo.com.au/papers/kmc_hunterhealth/index.html
Review of the Hunter Health intranet, which generated a wealth
of strategic and tactical recommendations.

* Using narrative in a CMS tender
http://www.steptwo.com.au/papers/cmb_narrativetender/index.html
Consider presenting requirements in 'narrative' format, as this
provides a more complete description of needs, and gives much-needed
context to vendors responding to the tender.

We also provide an announcements list, which will ensure you find out when
we publish new whitepapers. To join this, visit:
<http://www.steptwo.com.au/papers/subscribe/>http://www.steptwo.com.au/papers/su\
bscribe/

Upcoming events:

* Intranets and Knowledge Management
22 June 2004
Rydges Hotel, Melbourne

Full event details:
http://www.steptwo.com.au/seminars/040622/index.html

This workshop introduces a new one-day format for the
Intranet Peers in Government series that focuses in-depth
on a specific theme: the relationship between
knowledge management (KM) and intranets.

* Choosing the Right Content Management System
Wednesday, 21 July 2004
Griffin Hotel, Canberra

Full event details:
http://www.steptwo.com.au/seminars/040721/index.html

This one-day seminar provides a vendor-neutral introduction
to selecting a content management system (CMS) that is right
for your organisation. It offers a non-technical, no-nonsence,
approach to identifying business needs, and evaluating vendor
products.

* Latest Thinking in Usability & IA
Thursday, 29 July 2004
Hyatt Hotel, Canberra

Full event details:
http://www.steptwo.com.au/seminars/040729/index.html

This half-day seminar will expose you to some of the latest ideas
and approaches being explored in the fields of usability and
information architecture. The current thinking in the industry
will be summarised, introducing practical ideas to use in the
workplace.

Finally, don't forget to visit "Column Two", my weblog featuring
news and opinion on all things KM & CM:
<http://www.steptwo.com.au/columntwo/>http://www.steptwo.com.au/columntwo/

Thanks,
James
-------------------------
James Robertson
Step Two Designs Pty Ltd
Knowledge Management / Content Management / Intranets

http://www.steptwo.com.au/
jamesr@...