Heather



Great to hear about your specialization in Indexing! Can you describe to us
common and best practice methods to determining nomenclature for index items?



For example, some of our indexes that we use for our enterprise intranet are
very long departmental names that may have little or no value to the common
user. How do you determine what the appropriate name will be?



I even know of some horrible cases where a department wanted to be at the top of
the list, so they added "academy" in front of their listing.



How do you deal with internal stakeholders that insist that their full
department name or program be put on the index?



Thanks for sharing your expertise and wisdom with us.



Jeremiah


Heather Hedden <heather@...> wrote:
Thanks for the reply, Jeremiah. It's encouraging to hear.

--Heather


----- Original Message -----
From: "Jeremiah Owyang" <jeremiah_owyang@...>
To: <intranet-user-experience@yahoogroups.com>
Sent: Thursday, June 02, 2005 10:53 AM
Subject: Re: [intranetUX] A-Z indexes and outsourcing


> Heather, we have such an index on our enterprise intranet, we maintain it
manually using HTML (or a wysiwyg cms program) by our internal web team
(full time employes)
>
> Being the manager of the site, one of the most important aspects is to use
terms that make sense to the broader audience. Using IA tactics and
excercises can greatly identify user expecations, and terms.
>
> Even with that said, there may be a need to work with freelance indexers,
not just for maintaince but to do a revamp of the information architecture
during a redesign.
>
> I hope this provides some insight to potential opportunities.
>
> Also, I strongly suggest you obtain some Information Architecture for the
Web resources while going forward, it's a specific skillset I would seek
before looking for an 'indexer'
>
> Jeremiah Owyang
> Intranet Manager
>
> Heather Hedden <heather@...> wrote:
> Is there a potential role for freelance indexers, who are experienced with
working in HTML, to create A-Z indexes on portions of intranets, such as
employee policies and benefits? Do owners of intranets outsource tasks such
as these? Is there an interest in having browsable alphabetical
back-of-the-book style indexes on sections of intranets?
>
> Heather Hedden
> Coordinator, Web Indexing Special Interest Group
> American Society of Indexers
> http://www.web-indexing.org
>
>
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