At 06:13 AM 4/06/2005, Jeremiah Owyang wrote:

>For example, some of our indexes that we use for our enterprise intranet
>are very long departmental names that may have little or no value to the
>common user. How do you determine what the appropriate name will be?
>
>I even know of some horrible cases where a department wanted to be at the
>top of the list, so they added "academy" in front of their listing.

One recommended approach is to get away from the situation
where content is structured along organisational lines.
Experience has shown that users have great difficulty
finding required information if they have to know who "owns"
it first. More on this:

http://www.steptwo.com.au/papers/kmc_orgchart/index.html

Cheers,
James
-------------------------
James Robertson
Step Two Designs Pty Ltd
Knowledge Management / Content Management / Intranets

http://www.steptwo.com.au/
jamesr@...