Hi all,

This month we've provided a case study of an intranet redesign for
Canon Australia, leading to the development of some innovative designs
and ideas. We're also covering collaboration, and the ways that staff
needs can be segmented within an organisation.

We're also coming up on our last "Information Architecture Fundamentals"
workshop for 2008, running in Canberra on 26 October, which provides
core skills for all web and intranet team members. Next stop is
then our new "Innovative Information Management Planning" workshops
in November (Canberra and Melbourne).

The full events calendar:
http://www.steptwo.com.au/seminars/index.html

[Apologies in advance for the cross-posting to multiple lists.]

The new articles:

* Intranet redesign for Canon Australia
http://www.steptwo.com.au/papers/kmc_canoncasestudy/index.html
This case study outlines the process undertaken by Canon Australia to
evaluate and redesign their corporate intranet, including an overview
of the innovative IA developed.

* Collaboration tools are anti knowledge sharing?
http://www.steptwo.com.au/papers/cmb_antiknowledgesharing/index.html
Collaboration tools are vital, but left unmanaged, their spread can be
anti knowledge sharing.

* Segmenting staff information needs
http://www.steptwo.com.au/papers/cmb_staffsegments/index.html
There are three main facets that can be used to segment staff needs
for information: job role, business unit and geographic location.

Related articles:

* Five intranet reviews, five different results
http://www.steptwo.com.au/papers/kmc_fivereviews/index.html
This case study presents the findings from five intranet reviews
across a range of organisations, each with very different results.

* Do staff make use of personalisation features?
http://www.steptwo.com.au/papers/kmc_personalisation/index.html
This article discusses the results of a worldwide survey conducted to
gauge what extent personalisation is being used in intranets and
portals.

We also provide an announcements list, which will ensure you find out
when we publish new whitepapers. To join this, visit:
http://www.steptwo.com.au/papers/subscribe/

Finally, don't forget to visit "Column Two", my weblog featuring
news and opinion on all things KM & CM:
http://www.steptwo.com.au/columntwo/

Thanks,
James