Hi all,

We've been writing so busily, this month we have not one but two
full articles to share. The first completes the exploration of
the Intranet Hive, an important new methodology for managing
intranets. The second article gives insight into persona work
we've conducted for Macquarie University Library.

We also have a solid workshop schedule in Australia, including
a brand-new workshop giving detailed insight into the Intranet Hive.
For the full list of events:

http://www.steptwo.com.au/seminars/index.html

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In this edition:

* Exploring the Intranet Hive (part 2)
* Audience personas for the Macquarie University Library website


New articles
============

* Exploring the Intranet Hive (part 2)
http://www.steptwo.com.au/papers/kmc_intranethive_pt2/index.html
This article completes the exploration of the Intranet Hive, a new
model for managing intranets.

* Audience personas for the Macquarie University Library website
http://www.steptwo.com.au/papers/kmc_mqcasestudy/index.html
Macquarie University Library's website plays a core role in the
delivery of electronic services to clients. This article explores one
of the key outcomes of user research into the site: a set of audience
personas.

Related articles:

* An introduction to personas ...
http://www.steptwo.com.au/papers/kmc_personas/index.html
Creating personas is an effective way to understand the needs of your
users, priortise features and functionality, and direct the design of
your intranet or website.

* Leadership tips for intranet teams
http://www.steptwo.com.au/papers/kmc_leadershiptips/index.html
Intranet teams must take on a strong leadership role, and drive
forward the evolution and enhancement of the site.

We also provide an announcements list, which will ensure you find out
when we publish new whitepapers. To join this, visit:
http://www.steptwo.com.au/papers/subscribe/

Finally, don't forget to visit "Column Two", my weblog featuring
news and opinion on all things KM & CM:
http://www.steptwo.com.au/columntwo/

Thanks,
James