Hi all,

The main article for October explores a fundamental topic for intranets
and websites: metadata. We also look at collaboration involving external
participants, and how to keep the staff directory up to date.

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In this edition:

* Metadata fundamentals for intranets and websites
* Don't forget external collaborators
* Three ways to update the staff directory


New articles
======================

* Metadata fundamentals for intranets and websites
http://www.steptwo.com.au/papers/kmc_metadata/index.html
While basic metadata is routinely captured by most publishing tools,
there is still widespread confusion about its uses and limits.

* Don't forget external collaborators
http://www.steptwo.com.au/papers/cmb_externalcollaboration/index.html
While collaboration tools are spreading rapidly, what has often been
overlooked is the frequent need to include external collaborators.

* Three ways to update the staff directory
http://www.steptwo.com.au/papers/cmb_updatestaffdir/index.html
There are three main ways of keeping a staff directory up to date:
centralised updates, self-service updating and via integration.

Related articles:

* Successful collaboration requires support
http://www.steptwo.com.au/papers/cmb_supportcollab/index.html
This briefing outlines some practical steps that all organisations
should take to help business areas and staff make the best of
collaboration tools.

* Not all content needs to be of equal quality
http://www.steptwo.com.au/papers/cmb_contentquality/index.html
Efforts should be targeted at improving the quality of key
information, while applying lower standards to the majority of
intranet content.

We also provide an announcements list, which will ensure you find out
when we publish new whitepapers. To join this, visit:
http://www.steptwo.com.au/subscribe/

Finally, don't forget to visit "Column Two", my weblog featuring
news and opinion on all things Intranets & CM:
http://www.steptwo.com.au/columntwo/

Thanks,
James