Hi all,

This month we start into an ongoing series of case studies which share
interesting projects we have come across in our travels. The first
covers the story of 'Boris', the intranet for the City of Casey. We
also examine the ownership of search, and the nature of CMS authors.

This will be our last articles for the year, so we'd like to wish
everyone the best of seasons greetings. Our articles will restart
in February, giving us a break over Christmas.

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In this edition:

* Publicising the launch of ‘Boris’ at City of Casey
* Two types of CMS users
* Who owns intranet search?


New articles
======================

* Publicising the launch of ‘Boris’ at City of Casey
http://www.steptwo.com.au/papers/kmc_cityofcasey/index.html
'Boris' is the intranet at City of Casey, a local government
organisation in Victoria, Australia.

* Two types of CMS users
http://www.steptwo.com.au/papers/cmb_cmsusers/index.html
There are two types of CMS users: frequent 'power' users, and
less-frequent 'business' users. The needs of both groups must be met.

* Who owns intranet search?
http://www.steptwo.com.au/papers/cmb_searchownership/index.html
In most cases, the intranet team should own search, and the
responsibility should not be left within IT.

Related articles:

* Starting to define the intranet brand
http://www.steptwo.com.au/papers/cmb_definingbrand/index.html
To be successful, intranets must have a clear definition of their
purpose and character, underpinning decisions about future directions.

* Search doesn’t work out-of-the-box
http://www.steptwo.com.au/papers/cmb_searchdesign/index.html
Out-of-the-box, search doesn’t work, and there is a small (but vital)
piece of work needed to design and tune the search solution.

We also provide an announcements list, which will ensure you find out
when we publish new whitepapers. To join this, visit:
http://www.steptwo.com.au/subscribe/

Finally, don't forget to visit "Column Two", my weblog featuring
news and opinion on all things Intranets & CM:
http://www.steptwo.com.au/columntwo/

Thanks,
James