Hi all,

This month we take a look at the rapidly growing space of online
discussions and other social media, and explore best-practice
approaches to moderation. We also examine staff directories, and
good interview techniques for intranet research.

IMPORTANT REMINDER: entries for this year's Intranet Innovation
Awards close at the end of the week (May 1). Not too late to
enter, as everyone leaves it to the last moment!

www.steptwo.com.au/iia

---

In this edition:

* Moderating internal discussion forums, blogs and other social media
* Use good interview techniques
* Sources of staff directory information


New articles
======================

* Moderating internal discussion forums, blogs and other social media
http://www.steptwo.com.au/papers/kmc_onlinemoderation/index.html
There are three options for moderating online discussions:
self-regulation, light moderation and full moderation.

* Use good interview techniques
http://www.steptwo.com.au/papers/cmb_interviewtechnique/index.html
Following a core set of guidelines will greatly improve the
effectiveness of staff interviews.

* Sources of staff directory information
http://www.steptwo.com.au/papers/cmb_staffsource/index.html
There are three main sources of staff directory information: IT
systems, HR/payroll, and staff themselves.

Related articles:

* Collaboration is about people
http://www.steptwo.com.au/papers/cmb_collabpeople/index.html
This article explores the human face of collaboration, touching upon a
range of enterprise issues and considerations.

* Three ways to update the staff directory
http://www.steptwo.com.au/papers/cmb_updatestaffdir/index.html
There are three main ways of keeping a staff directory up to date:
centralised updates, self-service updating and via integration.

We also provide an announcements list, which will ensure you find out
when we publish new whitepapers. To join this, visit:
http://www.steptwo.com.au/subscribe/

Finally, don't forget to visit "Column Two", my weblog featuring
news and opinion on all things Intranets & CM:
http://www.steptwo.com.au/columntwo/

Thanks,
James