[This post has been approved by the list moderator.]

According to web usability guru, Jakob Nielsen "A badly designed intranet
can cost a 10,000-employee company US$15m a year in lost productivity" - a
depressing thought for any struggling intranet manager. Added to this fact,
our own research has shown that companies are facing the daunting challenge
of re-designing their intranets approximately every 3 years.

Based on our research, we have produced a conference entitled "Re-designing
your Intranet", which will take place on 8-11 April 2003 in Sydney. The
course includes pre and post conference workshops and a two day conference,
to ensure all the issues surrounding Intranet Re-Design are addressed.

To see the full course agenda and be eligible for our exclusive 10% discount
off the total cost of the event, either call us on 1300 550 662 or respond
by email to Helen Hassan at hhassan@... with 'MORE INFORMATION:
HH-S4' in the subject line.

Whether your intranet is out-of-date, overloaded with content, difficult to
navigate, or is just simply one big mess, a re-design at some stage is
unavoidable. And very often this is a thankless task. You have to accept
that your job is an on-going process and you will constantly have to review
your intranet to make sure it meets changing users needs.

However, as you are aware, the starting point is always a hard one. How do
you design an intranet that everyone will use, which has timely and relevant
content, meets business objectives, costs the least amount of money, meets
all stakeholders requirements, attains maximum ROI and is delivered to
deadline?

In addition to answering these questions with quantifiable results, you also
need to create a flexible intranet platform that will be able to adapt to
the ever-changing business structures and processes. And you don't want to
have to repeat the process all over again in 6 months time.

Our expert panel of speakers will ensure that you walk away from this event
with a practical and relevant set of solutions to enable you to confidently
tackle the challenges you will face during the re-design of your intranet.

I look forward to sending you further information about the courses. Please
do not hesitate to contact me if you require further information.

Many thanks and kind regards
Helen


Helen Hassan
Director
Ark Group Australia Pty Ltd
Level 6
97-103 Pacific Highway
North Sydney
NSW 2060

Tel:            +61 1300 550 662
Fax:            +61 1300 550 663
Email:         hhassan@...
URL:          www.ark-group.com

********************************************
Harnessing INNOVATION in pursuit of Competitive Advantage
Sydney 12-14 February 2003
To receive a FREE no obligations copy of this course brochure, please email
Lirwin@...
********************************************

INTRANET Site Visits
March 19-20, 2003, Sydney
To receive a FREE no obligations copy of this course brochure, please email
Lirwin@...
********************************************

KM Strategies for the Public Sector
Canberra 6 March 2003
To receive a FREE no obligations copy of this course brochure, please email
Lirwin@...
********************************************

Redesigning your Intranet
Sydney, 8-11 April 2003
To receive a FREE no obligations copy of this course brochure, please email
Lirwin@...
********************************************

INTRANET Site Visits
June 5-6, 2003, Melbourne
To receive a FREE no obligations copy of this course brochure, please email
Lirwin@...


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[Non-text portions of this message have been removed]

[This message has been approved by the list moderator.]

I am the lead author of an upcoming book entitled: The Practical
Guide to Enterprise Architecture to be published by Prentice Hall in
August. I am seeking reviewers to review and provide informal
feedback on two chapters: Presentation Architecture & Usability and
User Experience.

Please contact me offlist with your BIO. Thanks in advance.

Hi all,

I'm back to the familiar territory of intranet
design issues and challenges. As usual, feedback
is very much appreciated.

[Apologies in advance for the cross-posting to
multiple lists.]

The new whitepaper:

* Worlds apart: the difference between intranets and websites
    http://www.steptwo.com.au/papers/kmc_intranetvsweb/index.html
    Beyond using HTML, intranets and websites have very little
    in common. These differences must be understood if design
    and development projects are to succeed.

Related articles:

* Public-sector intranets: a small sampling
    http://www.steptwo.com.au/papers/kmc_intrasurvey/index.html
    Twenty public-sector intranets surveyed as part of the
    Intranet Peers in Government forum.

* Sixteen steps to a renewed corporate intranet
    http://www.steptwo.com.au/papers/kmc_renewintranet/index.html
    Outlines a disciplined approach to re-invigorating a corporate
    intranet, making it deliver real business benefits.

We also provide an announcements list,
which will ensure you find out when we
publish new whitepapers. To join this, visit:
http://www.steptwo.com.au/papers/subscribe/

We have just finalised our next events in
Sydney during May:

* Intranet Peers in Government
    http://www.steptwo.com.au/seminars/030521/index.html
* Choosing the Right Content Management System
    http://www.steptwo.com.au/seminars/030523/index.html

Finally, don't forget to visit "Column Two",
my weblog featuring news and opinion on
all things KM & CM:
http://www.steptwo.com.au/columntwo/

Thanks,
James

-------------------------
James Robertson
Step Two Designs Pty Ltd

Knowledge Management / Content Management / Intranets

http://www.steptwo.com.au/
jamesr@...

Hi all,

Apologies for the mini-flood of e-mails over
the last few days, I'm just clearing my desk
before a week's holiday...

As part of the most recent Intranet Peers in Government forum,
we set a half-day project to come up with the outline of a
"best practice" Intranet Guide for authors, reviewers and
administrators.

This proved to be a lot of fun for all concerned, and and the
two teams also came up with some really interesting ideas.
We've now gathered their results together into a report,
for use by the broader intranet community.

You can obtain the PDF via the Column Two weblog:
http://www.steptwo.com.au/columntwo/archives/000539.html#000539

Your thoughts and comments on this would
be very much appreciated.

Regards,
James

-------------------------
James Robertson
Step Two Designs Pty Ltd

Knowledge Management / Content Management / Intranets

http://www.steptwo.com.au/
jamesr@...

Proposals for reports applying usage-centered and performance-centered
principles to intranet design or case studies of intranet projects with a
task-driven, usage-centered, or performance-centered focus are being sought.
The deadline for proposals to forUSE 2003 has been extended to 31 March.
Details and guidelines are in the Call for Participation at
www.foruse.com/2003/proposals.htm.



forUSE 2003, the Second International Conference on Usage-Centered Design is
the definitive forum for usage-centered design, performance-centered design,
and task-oriented design. It's 19-22 October in Portsmouth, NH, right next
door to New England's autumn spectacular. Presenters get free registration
and stipends up to $1500. More information at www.foruse.com/2003/.



--Larry Constantine, Lucy Lockwood
   Conference Organizers | forUSE 2003
   Constantine & Lockwood, Ltd.
   58 Kathleen Circle | Rowley, MA 01969
   tel: +1 978 948 5012 | fax: +1 978 948 5036 | www.foruse.com



[Non-text portions of this message have been removed]

[This message has been approved for distribution.]

Hello members,

I'm a recruiter for Intuit (developers of Quicken, Quickbooks, & TurboTax)
and we're in search of a Sr Intranet Program Manager to help lead the
effort in a major rehaul/redesign of our corporate Intranet (touching
7000 employees).  We're ideally looking for someone who has done
a similar initiative.  Please do let me know if anyone would like to find
out more, or feel free to pass this opportunity on to any colleagues.
I've attached the job description below.

Thanks.

______________________________
Chuong Nguyen
Intuit, Inc
Recruiter
Chuong_Nguyen@...


Intuit (makers of Quicken, QuickBooks, & TurboTax) in Mountain View, CA
currently has a need for a Sr Intranet Program Manager.  This will be a
permanent position with excellent benefits & bonuses, stock options, and a
competitive salary based on experience.

Summary:

The Intranet Program Manager is responsible for owning and driving Intuit's
Enterprise Intranet program initiatives, consisting of multiple technology
and design projects focused on the development and delivery of scalable
Intranet tools and services within Intuit's Common Business Application
Infrastructure (CBAI) Architecture.  The Program Manager is responsible for
driving the delivery and fostering the adoption of web-enabled tools and
services by the Intuit workforce. Application areas include: Identity
Management, Portal Platform Services, Web Content Management, Business
Application Integration, Collaboration, Search Services, etc.

Responsibilities
- Program/project accountability, status reporting, customer liaison
- Coordinate organization planning and prioritization of work
- Program/project planning, resource planning, budget management
- Schedule management, risk management, managing external dependencies
- Interact with and influence senior management, executives and major
internal business stakeholders
- Interactions include long-term and shorter-term strategic matters as well
as tactical matters, controversial situations, customer negotiations and
influencing and persuading other senior level managers
- Work with FU/BU customers and key partners to map business goals to
enterprise Intranet strategy and roadmap
- Define and maintain a 3 year, multi-generation Intranet strategy/roadmap

Requirements:
- MBA in Information Systems or a related area or equivalent experience
required.
- 6 years experience as a Program/Project Manager designing, developing and
implementing large enterprise Intranet or Internet solutions
- 2+ years dedicated to program management on intranet related projects
(Identity Management, Portal Platform Services, Web Content Management,
Business Application Integration, Collaboration, Search Services, etc)
- 10 years experience designing, developing and implementing IT software
and/or service solutions.
- Proven ability to develop and implement strategic & tactical
implementation plans, partner/influence cross-organizational teams and
business/functional units.


***Quick Highlights on Intuit*****

Founded in 1983, Intuit has annual revenues of more than $1 billion and
reaches 25 million customers with approximately 6,500 employees in four
countries

2002 - Intuit Named to Fortune Magazine's '100 Best Companies to Work For'
List; Company Achieves Award in First-Time Entry - Finished in top 50 at
number 45

Fiscal year 2003 1st Quarter (Nov. 13, 2002) - Revenue increased 32 percent
to $223.3 million, slightly above the high end of Intuit's first-quarter
guidance

2002 - Revenue totaled $1.36 billion, up 18 percent over 2001. Pro forma
operating income reached $282 million, up 50 percent, and pro forma earnings
per share of $0.97, up 29 percent.

Fiscal year 2003, revenues estimated at 1.7 - 1.8 billion

Intuit, developers of Quicken, QuickBooks, and TurboTax, has racked up some
of the highest market shares in technology (70-90% share).  The leader of
e-finance on the net.

Most importantly, Intuit's culture is informal, entrepreneurial,
straightforward, and dedicated to doing right by the customer.   We stand
firmly on our values and with this; maintain good employee morale and
retention.

Please visit www.intuit.com for more information.

Does anyone have any pointers to good articles, examples, quotes or
statistics that would answer the question "How do you measure the
value of knowledge management to a business?"

regards
Marta

martaeleniak@...

see HYPERLINK
"http://www.itpapers.com/cgi/SubcatIT.pl?scid=87"http://www.itpapers.com/cgi
/SubcatIT.pl?scid=87 for a number of white papers on Knowledge Management
including some on measuring value including

12.   HYPERLINK "http://www.itpapers.com/images/vid-w4.gif"Webcast
HYPERLINK
"http://www.itpapers.com/cgi/PSummaryIT.pl?paperid=38702&scid=87"Multilingua
l Customer Care: How Knowledge Management Drives Cost Savings for Global
Companies
    13.  HYPERLINK
"http://www.itpapers.com/cgi/PSummaryIT.pl?paperid=38697&scid=87"
    14.  HYPERLINK
"http://www.itpapers.com/cgi/PSummaryIT.pl?paperid=39797&scid=87"
    15.  HYPERLINK
"http://www.itpapers.com/cgi/PSummaryIT.pl?paperid=9415&scid=87"The
Strategic Benefits of Knowledge Management
    16.  HYPERLINK
"http://www.itpapers.com/cgi/PSummaryIT.pl?paperid=42401&scid=87"
    17.  HYPERLINK
"http://www.itpapers.com/cgi/PSummaryIT.pl?paperid=39664&scid=87"Metrics for
Knowledge Management and Content Management


    _____

From: martaeleniak [mailto:martaeleniak@...]
Sent: Thursday, April 24, 2003 11:59 AM
To: intranet-user-experience@yahoogroups.com


Does anyone have any pointers to good articles, examples, quotes or
statistics that would answer the question "How do you measure the
value of knowledge management to a business?"

regards
Marta

martaeleniak@...




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[Non-text portions of this message have been removed]

Hi all,

Just wondering if anyone has been in a similar position to the one I
find myself..

Was charged with developing and implementing a corporate intranet as
part of a new KM initiative. Site been up and running now for a year
and the following problems are really dragging it down (I now realise
they are major ones and had I known how ingrained they were coupled
with what I now know about implementing a knowledge project I might
have originally refused to accept the project)

general IT illiteracy
lack of senior support and drive
non-sharing culture

Anyone got any words of wisdom/ advice please?

thanks

David

"Non-sharing culture"

Let me ask you a question? How many human factors resources did you include
when designing this solution?

The problem with the oft-repeated 'non-sharing culture' excuse is a naive
assessment of not having analyzed the culture in the first place and/or not
having designed a solution that was economically balanced. You cannot just
arbitrarily ask people for input without returning value. Nor can you return
less value than the investment you ask them to commit to.

The likelihood of 'rejection' should have been part of the assessment in the
first place so that the design could have addressed these issues.

Sounds like a case of incomplete requirements to me. The technical
requirements might have been done, but there was no one to champion the
people and process requirements.

A stool can't stand on one leg. Yours has fallen over.

Paula Thornton
Interaction Design Strategist
www.iknovate.com

For something a bit more 'concrete', take a look particularly at the section on
"Generalized Reciprocity" [while it isn't made evident until page 5, this is a
study about building a community intranet]:
http://www.hps.unimelb.edu.au/staff/staff_papers/michael/Urban_Development_And_S\
ocial_Capital.pdf

Also, you might want to consider some of the implications of the 'non-technical'
sources of information sharing and how to tap those communities:
http://www.techweb.com/wire/story/TWB19990609S0034

[Non-text portions of this message have been removed]

To me, content management/knowledge management projects are sort of a
chicken-and-egg dilemma. I think sometimes companies undertake these
initiatives in order to drive the internal change that will make them
effective.

But this doesn't usually work; it's got to be the other way around.

Unless senior management is truly behind these initiatives, talking
about people who've had positive impacts on the company's performance
because they've shared their knowledge -- and unless people are
compensated for the time and effort they put into these initiatives
-- people will not be motivated to participate. And even the best
system in the world can't populate itself with information.

David, I don't really have any answers for you about HOW to go about
changing a corporate culture -- I've been meaning to do some
investigating into organizational development, where they've been
working on this issue for years. I certainly can commiserate,
though....

--Hilary

>Hi all,
>
>Just wondering if anyone has been in a similar position to the one I
>find myself..
>
>Was charged with developing and implementing a corporate intranet as
>part of a new KM initiative. Site been up and running now for a year
>and the following problems are really dragging it down (I now realise
>they are major ones and had I known how ingrained they were coupled
>with what I now know about implementing a knowledge project I might
>have originally refused to accept the project)
>
>general IT illiteracy
>lack of senior support and drive
>non-sharing culture
>
>Anyone got any words of wisdom/ advice please?
>
>thanks
>
>David


--
Hilary Marsh
president
content company inc
plan  *  create  *  manage
http://www.contentcompany.biz

Thanks for getting back and I accept your point about naivete
entirely. I think that, as an organisation we have been unaware of
the importance of the people and process part of a major IT related
project. On a personal level I was unaware of the issues involved,
being kinda new at this game and, Boy, have I learned some stuff in
the past few months in particular!
In your opinion is there a way to redeem the situation?

David

David.  All is not lost.  There is always a way to redeem the situation.  Or
at least make it better.  Basically it takes 1) giving an honest fair
assessment of the situation 2) a plan to overcome the obstacles that were
not anticipated.  Everyone runs into unplanned obstacles on a project - you
just have to address them head on.  There are lots of things to consider.  A
project time-out or slow-down until benefits are reassessed so that there is
a clearer picture of return on investment.  Perhaps a resell to management
asking for a new level of commitment.  Consider interviews with recalcitrant
users and be sure and ask them what the project can do ... starting now ..
to provide more value.  I would not do any self flagellation or any second
guessing about what could have been done.  That is for the end of the
project.  Right now you want to do a project course correction.  It is not
unusual for a project to do that - it can be done.  Good luck.


    _____

From: David [mailto:dgl@...]
Sent: Friday, April 25, 2003 7:53 AM
To: intranet-user-experience@yahoogroups.com


Thanks for getting back and I accept your point about naivete
entirely. I think that, as an organisation we have been unaware of
the importance of the people and process part of a major IT related
project. On a personal level I was unaware of the issues involved,
being kinda new at this game and, Boy, have I learned some stuff in
the past few months in particular!
In your opinion is there a way to redeem the situation?

David





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[Non-text portions of this message have been removed]

David said: "In your opinion is there a way to redeem the situation?"

As is the case in business finance, you have to look at the investment
(where you are today) as a sunk cost. Reevaluate the situation from a
'fresh' perspective, as if you were coming in to 'buy' a new situation --
look at the project as a piece of real estate. Determine the 'value' of the
real estate based on its potential and what it will cost to take what's
there and make it fit your needs. As would be the case with an existing
building, depending on its use, some areas will need to be demolished, based
on a new 'design' (in this case, in particular -- now that you've learned
what it's like not to have one -- you need a strategy first...what it is to
achieve and what general commitments/approaches will be supported to achieve
that vision).

Forget what's gone wrong, start it like a new project and remedy the things
that should have been done initially. For you, I'm going to assume this
might be difficult since the money has already gone under the bridge. If
you've inherited any part of this effort (even if it was remotely in motion
when you took it over) you need to make a case for the fact that it was 'ill
conceived' and that the monies spent (while some can be 'leveraged') have to
generally be considered a 'wasted investment' (obviously you'll need more
politically palatable words). But use the real estate analogy...the original
architecture was wrong for the intended results...you won't be able to
achieve your goals from where you are without new investments.

At 18:46 25/04/2003, David wrote:

>Hi all,
>
>Just wondering if anyone has been in a similar position to the one I
>find myself..
>
>Was charged with developing and implementing a corporate intranet as
>part of a new KM initiative. Site been up and running now for a year
>and the following problems are really dragging it down (I now realise
>they are major ones and had I known how ingrained they were coupled
>with what I now know about implementing a knowledge project I might
>have originally refused to accept the project)

Hi David,

You are not alone in encountering these problems,
and intranets are particularly tricky because they
can't succeed without addressing the broader issues
such as the ones you have listed.

In regards to your specific challenges, here
are some thoughts:

>general IT illiteracy

There can only be a training solution to this
one. Have any resources been set aside for general
IT training, or specific intranet training?

It is also important to remember that not everything
should be placed on the intranet. The intranet is
just a means to an end: if a more effective way of
communicating is to pin pieces of paper on a noticeboard,
then simply do that.

At the end of the day, you want to meet specific
business goals, not to implement a technology, per-se.

>lack of senior support and drive

This is crippling unless addressed.

You might find some useful marketing ideas in the
recent article I publishing "34 ideas for promoting
your intranet":
http://www.steptwo.com.au/papers/kmc_promoting/index.html

(There are lots of other articles in the same
section that I think you will find useful.)

Do you have a documented set of goals for the intranet?

In my experience, these are a pre-requisite for
gaining senior management support. After all, if
you can't articulate what the intranet is for in
30secs, why can you expect them to support it?

A clear message is also needed when implementing
your promotional activities.

You can find some possible intranet goals on
my weblog:
http://www.steptwo.com.au/columntwo/archives/000384.html#000384

>non-sharing culture

As one of the other respondants mentioned, this might
be due to not involving the stakeholders closely
enough in the project.

There might also be a broader cultural problem to
be addressed.

You might try approaches such as "communities of
practice", which come out of the field of knowledge
management.

This is a people problem, though, not an intranet.

What are the symptoms of this "non-sharing culture"?

Hope this helps,
James


-------------------------
James Robertson
Step Two Designs Pty Ltd

Knowledge Management / Content Management / Intranets

http://www.steptwo.com.au/
jamesr@...

Hi David,

I have put some thoughts via http://www.thedocumentsite.co.uk/knowledge.html

Generally, I agree that a critical success factor for KM is getting people to
share, especially their experiences and other intellectual capital.  Inherently,
we all like to 'advertise' our capabilities.  Allow intranet users to record
their skills and expertise.  Allow them to be located and contacted by others
seeking to solve a problem or make a decision.  Facilitate the capture of
responses via electronic discussion or a story board feature.  Allow others in
turn to add their contributions.  This can organically build collections of
knowledge around important themes, matters, projects etc.  Also, we are
inherently story-tellers; facilitate the capture of narratives of how we met
challenges or indeed dealt with commonly arising scenarios.

You could try a "easter egg hunt".  Perhaps develop a questionnaire (with a
prize for the winner) encouraging users to browse the intranet site and answer
questions based upon contributed content.

Hope this helps...
Reynold.

> Hi all,

Just wondering if anyone has been in a similar position to the one I
find myself..

Was charged with developing and implementing a corporate intranet as
part of a new KM initiative. Site been up and running now for a year
and the following problems are really dragging it down (I now realise
they are major ones and had I known how ingrained they were coupled
with what I now know about implementing a knowledge project I might
have originally refused to accept the project)

general IT illiteracy
lack of senior support and drive
non-sharing culture

Anyone got any words of wisdom/ advice please?

thanks

David <
--------------------------------------------------------
Reynold Leming
Commercial Director
Mint Business Solutions Ltd
Failand House, 22 Newbridge Road, Bath, BA1 3JZ
Tel: 01225 311993
Email: reynold@...
Information Url: http://www.thedocumentsite.co.uk
Corporate Url: http://www.mintsolutions.co.uk

'From Information to Innovation'
The Mint MCI Knowledge Management Solution

Hi David,

Reynold's suggestion, of appealing to users' to let our capabilities shine,
is one that has worked for me on past projects, albeit with limited success.
The most successful strategy that I stumbled upon was to emphasize the
time-saving advantage of "self-serve" information. Of course, this works in
an environment with lots of introverts (definition according to
Myers-Briggs) who don't want to be "bothered" by peer interaction when
they're trying to concentrate on their coding or writing or whatever their
particular jobs are.

I set up a little system that allowed software developers to find, download,
and use document templates, along with the processes for using the documents
and the context for how documents got released and how that triggered
invoice generation. (The technical communicators loved it because they
weren't "bothered" with these requests several times a day.) Once they were
comfortable using it, I went to the engineers and found what they considered
a thorn in their side, and replicated the process, coming up with a
knowledge base for all project information, previously scattered over
several desktops (electronic and fiberboard).

I don't know if tapping into this motivation would help, in your case, but
adding to your list of tips and tricks can't hurt.

______________________________________________
Rahel Anne Bailie, Intentional Design Inc.  www.IntentionalDesign.ca
Offering expert technical communication solutions
Tel. 604-464-7436   Fax  604-464-7435   Cell  604-837-0034
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
STC Director/Sponsor for Region 7 http://www.stcregion.org/region7/



________________________________________________________________________

Message: 1
    Date: Mon, 28 Apr 2003 12:06:36 +0100
    From: Reynold Leming <reynold.leming@...>
Subject: re: advice on intranet project


Hi David,

I have put some thoughts via http://www.thedocumentsite.co.uk/knowledge.html

Generally, I agree that a critical success factor for KM is getting people
to share, especially their experiences and other intellectual capital.
Inherently, we all like to 'advertise' our capabilities.  Allow intranet
users to record their skills and expertise.  Allow them to be located and
contacted by others seeking to solve a problem or make a decision.
Facilitate the capture of responses via electronic discussion or a story
board feature.  Allow others in turn to add their contributions.  This can
organically build collections of knowledge around important themes, matters,
projects etc.  Also, we are inherently story-tellers; facilitate the capture
of narratives of how we met challenges or indeed dealt with commonly arising
scenarios.

You could try a "easter egg hunt".  Perhaps develop a questionnaire (with a
prize for the winner) encouraging users to browse the intranet site and
answer questions based upon contributed content.

Hope this helps...
Reynold.

> Hi all,

Just wondering if anyone has been in a similar position to the one I
find myself..

Was charged with developing and implementing a corporate intranet as
part of a new KM initiative. Site been up and running now for a year
and the following problems are really dragging it down (I now realise
they are major ones and had I known how ingrained they were coupled
with what I now know about implementing a knowledge project I might
have originally refused to accept the project)

general IT illiteracy
lack of senior support and drive
non-sharing culture

Anyone got any words of wisdom/ advice please?

thanks

David <
--------------------------------------------------------
Reynold Leming
Commercial Director
Mint Business Solutions Ltd
Failand House, 22 Newbridge Road, Bath, BA1 3JZ
Tel: 01225 311993
Email: reynold@...
Information Url: http://www.thedocumentsite.co.uk
Corporate Url: http://www.mintsolutions.co.uk

'From Information to Innovation'
The Mint MCI Knowledge Management Solution



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Hey, thanks to everyone who came back to me on this. There are alot
of good ideas here and also many good things to think about.
Really appreciate the help! Thanks again. David

I'm designing a Tshirt for the UED, User Experience Team.  But
have no idea what icon I can use.  The most ideal icon that
represents UED, is the computer hand (pixeled one)  mostly on
PC, and the arrow for Mac.

Does any one have any suggestion you can give me of what icon
or design for a UED tshirt?

Anything would be appreciated.
Thank you!

Hi, all.  I am fairly new to the information
architecture world.  I'm currently in the process of
creating a content map for an HR portal I am helping
to develop.  I was wondering if anyone had a sample
document or guidance that could help me with what I am
trying to create.

Thanks.

Jeanpierre

__________________________________
Do you Yahoo!?
The New Yahoo! Search - Faster. Easier. Bingo.
http://search.yahoo.com

You could try this article on 'Essential Navigation Checklists for Web
Design' at http://www.sitepoint.com/article/1151.
Many tips will be relevant to what you're doing. My strongest advice is test
it on real users.

Marta


>From: Jeanpierre Caramanica <jcaramanic@...>
>Reply-To: intranet-user-experience@yahoogroups.com
>To: intranet-user-experience@yahoogroups.com
>Subject: [intranetUX] Creating a Content Map
>Date: Thu, 22 May 2003 09:42:58 -0700 (PDT)
>
>Hi, all.  I am fairly new to the information
>architecture world.  I'm currently in the process of
>creating a content map for an HR portal I am helping
>to develop.  I was wondering if anyone had a sample
>document or guidance that could help me with what I am
>trying to create.
>
>Thanks.
>
>Jeanpierre
>
>__________________________________
>Do you Yahoo!?
>The New Yahoo! Search - Faster. Easier. Bingo.
>http://search.yahoo.com
>

_________________________________________________________________
Sign-up for a FREE BT Broadband connection today!
http://www.msn.co.uk/specials/btbroadband

[This has been approved for distribution by the list owner.]

Corporate portals will link your intranet, extranet, and website systems
together providing real-time access to information and knowledge as and when
users require it. According to Intranet Strategist magazine, it is for this
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To see the full course agenda and be eligible for our exclusive 15% discount
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Director
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Level 6
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Tel:            +61 1300 550 662
Fax:            +61 1300 550 663
Email:         hhassan@...
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July 22-23, 2003, Sydney


To receive a FREE no obligations copy of these course brochures, please
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I would like to introduce myself to the group, I am responsible for
all content in our company intranet.

I have been working with intranets for the last 2 years, and
although I have not been involved with building them, I have
gathered the content, designed and built them.

I would now like to find out how to maintain interest in the
Intranet, encourage staff to use it and learn more about writing for
Intranets.

Claire

Hi Claire - I just joined this group but there doesn't seem to be
many people posting messages. Just two this month.

--- In intranet-user-experience@yahoogroups.com, "bear9uk"
<c.samson@m...> wrote:
> I would like to introduce myself to the group, I am responsible for
> all content in our company intranet.
>
> I have been working with intranets for the last 2 years, and
> although I have not been involved with building them, I have
> gathered the content, designed and built them.
>
> I would now like to find out how to maintain interest in the
> Intranet, encourage staff to use it and learn more about writing
for
> Intranets.
>
> Claire

It is very quiet - I was hoping for some advice on driving traffic
to my intranet. Can you give me any pointers?

Claire

--- In intranet-user-experience@yahoogroups.com, "charlie6067"
<charlie6067@y...> wrote:
> Hi Claire - I just joined this group but there doesn't seem to be
> many people posting messages. Just two this month.
>
> --- In intranet-user-experience@yahoogroups.com, "bear9uk"
> <c.samson@m...> wrote:
> > I would like to introduce myself to the group, I am responsible
for
> > all content in our company intranet.
> >
> > I have been working with intranets for the last 2 years, and
> > although I have not been involved with building them, I have
> > gathered the content, designed and built them.
> >
> > I would now like to find out how to maintain interest in the
> > Intranet, encourage staff to use it and learn more about writing
> for
> > Intranets.
> >
> > Claire

Don't you have a captured audience on your intranet? Atleast mine does.

Thank you.

Lisa Carlson





                       "bear9uk"
                       <c.samson@....        To:      
intranet-user-experience@yahoogroups.com
                       uk>                      cc:
                                                Subject:  [intranetUX] Re: New
Member
                       07/18/03 12:32 AM
                       Please respond to
                       intranet-user-exp
                       erience






It is very quiet - I was hoping for some advice on driving traffic
to my intranet. Can you give me any pointers?

Claire

--- In intranet-user-experience@yahoogroups.com, "charlie6067"
<charlie6067@y...> wrote:
> Hi Claire - I just joined this group but there doesn't seem to be
> many people posting messages. Just two this month.
>
> --- In intranet-user-experience@yahoogroups.com, "bear9uk"
> <c.samson@m...> wrote:
> > I would like to introduce myself to the group, I am responsible
for
> > all content in our company intranet.
> >
> > I have been working with intranets for the last 2 years, and
> > although I have not been involved with building them, I have
> > gathered the content, designed and built them.
> >
> > I would now like to find out how to maintain interest in the
> > Intranet, encourage staff to use it and learn more about writing
> for
> > Intranets.
> >
> > Claire


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[Non-text portions of this message have been removed]

Claire: First change the perspective from "driving traffic" to "drawing
traffic".

My first question would be, if there was no justification/proof that people
would be beating down your doors to use what you have, how did you justify
the project in the first place? More importantly, what critieria did you
then use to design it?

All of my design principles are now wrapped around having the evidence
first, otherwise no work is done. Since you find yourself in the reverse
position, my advice is 'start over' (at least in your head). Redo all the
steps as if you had no implementation and discover what you should have
delivered instead of what you did deliver.

Paula Thornton
Interaction Design Strategist
www.iknovate.com
http://groups.yahoo.com/group/experiencedesign/

LCarlson@... responded to:

>> I was hoping for some advice on driving traffic
>> to my intranet. Can you give me any pointers?

with:

> Don't you have a captured audience on your intranet?

:: which is just what I was going to say :-)

Isn't by definition an intranet providing internal information for
which there is no other source?

The only problem I can see would be employees obtaining information
informally (from one another) because they don't know it's available
online, have difficulty finding/accessing it, or the information is
in a less desirable format.

Do any of those apply to your situation?

--
Hassan Schroeder ----------------------------- hassan@...
Webtuitive Design ===  (+1) 408-938-0567   === http://webtuitive.com

                            dream.  code.

Hi Claire,

Welcome! Yes, this group has been quiet for a long time, but that is
probably because our members are busy trying to solve the same
problem you ask about.

I've found that an intranet's biggest challenges are getting people
to publish information on it and getting them to see it as a primary
source for information.

In my experience, the only ways around that are regular marketing and
buy-in from the top. In other words, if people are motivated to post
information on the intranet and recognized for doing so, it will
become a habit to do that. Then, the intranet will contain enough
information that everyone will begin turning to it regularly. It's a
circular thing.

As for writing for intranets, there are several elements involved.

1, Writing for the Web vs. print. To simplify this a great deal, here
are three important principles:

- write in inverted pyramid style, leading with the most important
information, so that if people's time and interest are limited, they
still get the essentials right away.

- chunk your information -- rather than long paragraphs, use
subheads, bulleted lists, sidebars. Again, this is to accommodate
readers with limited time and varying levels of interest

- trim down the words. Reading on screen is more difficult and takes
longer, so writing on the Web should be 25% to 50% shorter than in
print.

2, Integrating the voice and tone of various departments and business
units throughout the company into one. This one can be a real
cultural challenge.

3, Setting good guidelines, modeling them and encouraging all content
contributors to follow them.

Here are some good resources:

http://www.gooddocuments.com (not recently updated, but very useful anyway)


I've also gathered lots of links on my site:

http://www.contentcompany.biz/resources.html

Best of luck to you!

--Hilary


>I would like to introduce myself to the group, I am responsible for
>all content in our company intranet.
>
>I have been working with intranets for the last 2 years, and
>although I have not been involved with building them, I have
>gathered the content, designed and built them.
>
>I would now like to find out how to maintain interest in the
>Intranet, encourage staff to use it and learn more about writing for
>Intranets.
>
>Claire


--
Hilary Marsh
president, content company inc
plan  *  create  *  manage
http://www.contentcompany.biz
(708) 445-3466
read our latest newsletter: http://www.contentcompany.biz/newsletter.html