kanbanops : Message: Case Study: Kanban for IT Operations

Any feedback would be appreciated and I'm happy to elaborate on any aspects that I've not covered on the site. I've been limited on time available to write this up so it's pretty rough and ready!

Cheers,

Ian.

Ian Carroll

Agile & Lean Coach

07968 399947

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Tue Oct 18, 2011 4:34 pm

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Hi All, I've published a small case study following a recent engagement of introducing Kanban to an IT Operations team of approx. 60 people: ...	Ian Carroll caza_no_7	Oct 18, 2011 4:34 pm
Great job on putting this together. I run the DBA team, how do you handle small jobs like Permission requests, daily DBA maitenance tasks like checking...	danymorales17	Nov 8, 2011 9:29 pm
For daily tasks (that can't be automated) we have a box in the corner of our kanban board labeled 'Daily checklist' with checkboxes for Mon - Fri. There's a...	Joe Miller omi6969	Nov 8, 2011 9:46 pm
ok, we kind of do that, we have a Backlog item with all the different daily tasks but often times the person doing the daily tasks is also the one responsble...	danymorales17	Nov 8, 2011 10:03 pm
our rule of thumb is >1 hour goes on the board, less can just be done by the admin at his discretion. He/she can choose to cut a ticket and stick it on the...	Joe Miller omi6969	Nov 8, 2011 10:12 pm
They use a daily time-box of 1hr 30 mins. The team use an electronic ticketing system called Infra in conjunction with the physical board. Each day they stick...	Ian Carroll caza_no_7	Nov 8, 2011 10:14 pm
Thanks for the all the feedback. I think the best thing to do is prioritize time for the daily tasks as well as our small tasks that come in throughout the...	danymorales17	Nov 10, 2011 6:15 pm

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