Hi folks, We've got over 50 members already on this list. Very nice! From the information submitted as you joined my guess is about half of you are actually...
Hi, we recently discovered a problem, prioritizing our work and I wonder whether others have similar problems and how they deal with it. To give you some...
How are the items being selected? Who is making the call as to what you will work on? If you have a management team which is selecting the items then you ...
Do you break the projects into smaller tasks or work items and have a WIP limit for them? Is there an SLA or expectation of completion time for the smaller and...
One of the teams I saw in action had this problem. In a retrospective they understood the projects were being starved both due to the ongoing flow of cases (...
... We do have a process for prioritizing the backlog of projects. Once a project is selected, it's mostly a serial chain of tasks to work on. So the problem...
... Yes, we do. We break projects into valuable chunks we call milestones and work on two milestones in parallel (usually one from each project). Each of these...
Ah I see. I can tell you what we have done. We have 3 developers or what would be admins in your case. It sounds like we do the same sort of support as you....
The classic (pre-Kanban) solution to this very common problem is to categorise the work and then to set a budget for each category, signalling the proportion...
Folks, I'm sending Dominica Degrandis on a fact finding trip to visit teams actually using Kanban in IT or Dev Ops. She'll be visiting Europe in early February...
This is a fantastic 'story in pictures'. Thanks for sharing it. Can you tell us what the colors of the cards mean? Later you appear to have columns that...
Hi David Thanks for your great questions. My responses are inline with your reply. ... Welcome :-) ... Yellow - Service requests (internal & external customer...
I'm curious if people here are mainly interested in DevOps, that is developer-operations relations, continuous delivery, etc. or more generally operations...
... This group is about kanban in operations, whatever context you operate in, IMHO. Devops people could be seen as early adopters, but kanban is certainly...
We've seen plenty of adoption around the world in IT operations and systems maintenance, not just DevOps. My guess is that the membership of this group is...
Folks, For the native German speakers on this list, my book, Kanban - Successful Evolutionary Change for your Technology Organization, has just been released...
Mike's comment is certainly valid - I've worked with organizations where the guys performing builds, creating release packages and deploying them are the same...
I'm very interested in this group for all of IT Ops, HelpDesk, DevOps, etc. I have several customers that are working in this area, and I have begun...
I'm also, as a tool vendor (LeanKit Kanban), very interested to hear about Ops-specific features that you'd like to see in an electronic Kanban tool. One that...
... The simple answer is, look at the big ticketing systems like RT or OTRS. Handling user requests is IMHO quite different from dealing with projects...
Nikolay: For my team, we are exactly the opposite - requests are what characterizes the demand for our time. In the swimlane on our board that deals purely...
I thought I'd throw out a theme that I've noticed while working with IT Ops. There seems to be a tendency, especially in more unstable environments, for the...
... Jason, My experience has pretty much mirrored your description. Right now my biggest issue is getting the rest of the team to see "True North" (great...
