Dear Friends,

I write this letter to make a humble request for your
kind co-operation.
I am a Research Fellow at University Business School,
Panjab University, Chandigarh ,working on a project
for my Ph.D thesis.The research project is entitled
" Knowledge Management : A study of Selected Sectors
of the Indian Economy."

I will be grateful to you if you could please spare
some precious time of yours and kindly fill the
attached questionnaire. This will help me in knowing
the way Indian Organisations are implementing
Knowledge Management.All information provided by you
will be treated as strictly confidential and used
only for academic purposes.

It will be my pleasure to send you the main findings
of this study which might be of some use to you.

Thanking you.

Yours sincerely,

Rajesh K Pillania,
Research Fellow,
University Business School,
Panjab University,
Chandigarh-160014.

........................................................................


QUESTIONNAIRE

Name :.............. Designation:..............
Organisation :.............. Place
:..............

· Please put a tick mark ( ) in the appropriate place

wherever required.
· Indian Organisations here includes organizations of
Indian origin as well as MNCs operating in India.

1. What is the current status of Knowledge
Management
(KM) in the Indian Industry?
a)Not in existence at all [ ] b)Nascent stage [
]
c)Introduction stage [ ] d)Growth stage [
]

2. Do Indian organisations recognise knowledge as
a part
of their asset base?
a)Yes [ ]
b)No [ ]
c)Don't know [ ]


3. What are the problems Indian organisations
facing?
a)Information overload. [ ]
b)Erosion in customer loyalty [ ]
c)Reinventing the wheel. [ ]
d)Poor decision making. [ ]
e)Loss of crucial knowledge due to a key employee
leaving the organisation. [ ]
f)Mismanagement of intellectual property rights. [
]
g)Poor sharing of knowledge in the organisation. [
]
h)If any other,please specify
_______________________________________

4. What do you think of stored information in Indian
Organizations?
a)It's quite important, relevant and latest. [ ]
b)It's quite important, relevant but not updated
regularly[ ]
c)It's just trivial, a formality and of little use. [
]
d)If any other, please specify
_____________________________.

5. How much time does it take for an employee to get
the
relevant information in an Indian Organisation?
a)A few minutes [ ] b)A few hours [ ]
c)A few days [ ] d)Week or more [
]

6. What is Indian Organisations' attitude towards IPRs
Management?
a)Feel it is crucial and manage it strategically. [
]
b)Feel it is crucial but do not manage it well. [ ]
c)Feel it is not important and hardly cares. [ ]
d)If any other, please specify
_____________________________.

7. Which of the following best describes Indian
Organizations'
attitude towards new knowledge creation?
a)It is quite important but the job of R&D deptt.
only. [ ]
b)It is quite important, everyone's job and everybody
[ ]
Contributes to it.
c)It is somewhat important and R&D deptt. takes care
of it.[ ]
d)If any other, please specify
_____________________________.

8. Which one of the following strategy Indian
organisations use
for KM?
a)KM as a business strategy. [ ]
b)Transfer of knowledge & best practices.
[ ]
c)Customer focused knowledge.
[ ]
d)Personal responsibility for knowledge.
[ ]
e)Intellectual Asset Management. [
]
f)Innovation and knowledge creation.
[ ]
g)If any other, please specify
______________________________

9. What is the attitude of senior management w.r.t.
KM in Indian
organisations.?
a)Sees it as very important and provides full support.
[ ]
b)Sees it as very important but hardly supports it.
[ ]
c)Sees it as a waste and hardly bothers. [ ]
d)Was very supportive in the beginning but now lost
interest.[ ]

10. Which of the following best describes Indian
organisational
culture?
a)Their basic values & purpose emphasise on sharing of
knowledge[ ]
b)They have an open, encouraging & supportive culture.
[ ]
c)They think knowledge management is each and
everybody's job and
so everybody have the best of knowledge.
[ ]
d)The prevailing notion is that the knowledge
management is the
task of a few designated ones and there is no need
for knowledg
sharing. [ ]
e) If any other, please specify
______________________________________________

11. Do Indian organisations actively create and
support "Communities
of Practice*(CoP's)" in their organisation?
a)Yes [ ]
b)No [ ]
c)Don't know [ ]
* An informal ,self-organising group of people in the
organisation,
brought together by common interest who share
expertise and solve
problems together.

12. Which one is the biggest cultural barrier in
knowledge
management in indian organisations?
a)Functional silos. [ ]
b)Lack of participation [ ]
c)Not willing to share knowledge. [ ]
d)Lack of trust. [ ]
f)Knowledge sharing not a part of daily work. [ ]
g)Lack of training. [ ]
h)Lack of rewards/ recognition for knowledge sharing.
[ ]
i)If any other, please specify
_____________________________________________

13. Which technologies Indian organisations have
implemented ?
a)Internet [ ]
b)Intranet [ ]
c)Extranet [ ]
d)Groupware [ ]
e)Data warehousing [ ]
f)Data management systems [ ]
g)Decision support systems [ ]
h)Knowledge management software [ ]

14. How significant is the role that effective KM
can play in
achieving the best result w.r.tthe following in
Indian
organisations?
Least Average
Extremely
significant
significant
a)Improving competitive advantage. 1 2 3 4
5 6 7
b)Improving customer focus. 1 2 3 4
5 6 7
c)Innovations. 1 2 3 4
5 6 7
d)Revenue generation. 1 2 3 4
5 6 7
e)Employee development. 1 2 3 4 5
6 7
f)Cost reduction . 1 2 3 4 5
6 7
g)Improved productivity. 1 2 3 4 5
6 7
h)Better decision making. 1 2 3 4 5
6 7
i)IPRs management. 1 2 3 4 5
6 7
j)Faster response to key issues. 1 2 3 4
5 6 7

15. Are Indian organisations undertaking
measurement of knowledge
and KM ?
a)No. [ ]
b)Yes. [ ]
c)If yes ,please specify_____________________

16. What is the biggest hurdle in effective
implementation of KM
in Indian organisations ?
a)Changing people's behaviour from knowledge hoarding
to sharing.[ ]



b)Lack of understanding of KM and its benefits. [
]
c)Lack of integration of KM into daily work.
[ ]

[ ]
d)Setting the appropriate scope for KM.
[ ]
e)Lack of top management commitment to KM.
[ ]
f)Overcoming technological limitations.
[ ]
g)Attracting & retaining talented people.
[ ]
h)Measuring the value & performance of knowledge
assets. [ ]
i)If any other, please specify
_____________________________________________




__________________________________________________
Do you Yahoo!?
Yahoo! Tax Center - forms, calculators, tips, more
http://taxes.yahoo.com/