Hi all,

This is an article that's been on my list
to cover for a long while now, the result
of my shared interest in content management
and knowledge management.

[Apologies in advance for the cross-posting to
multiple lists.]

The new whitepaper:

* Where is the knowledge in a CMS?
http://www.steptwo.com.au/papers/kmc_wherek/index.html
In answering this question, light will be shed on the long-term
value of a CMS in capturing organisational knowledge, and its
role in a broader KM strategy.

Related articles:

* Losing sight of the content in a CMS
http://www.steptwo.com.au/papers/kmc_content/index.html
Why spend millions on managing content that no-one understands
or needs? This article provides tips for getting the best value
out of your business content.

* Using usability to direct KM systems
http://www.steptwo.com.au/papers/kmc_usability/index.html
KM has much to learn from usability, which can provide many
useful starting points for structuring and managing KM projects.

We also provide an announcements list,
which will ensure you find out when we
publish new whitepapers. To join this, visit:
http://www.steptwo.com.au/papers/subscribe/

Upcoming events:

* Intranet Peers in Government
Sydney, 21-22 May
http://www.steptwo.com.au/seminars/030521/index.html
* Choosing the Right Content Management System
Sydney, 23 May
http://www.steptwo.com.au/seminars/030523/index.html

Finally, don't forget to visit "Column Two",
my weblog featuring news and opinion on
all things KM & CM:
http://www.steptwo.com.au/columntwo/

Thanks,
James

-------------------------
James Robertson
Step Two Designs Pty Ltd

Knowledge Management / Content Management / Intranets

http://www.steptwo.com.au/
jamesr@...