Hi Tony...It depends a great deal on your needs. Is this going to be used
within a customer-facing call center, or an IT Help Desk scenario, or simply for
Enterprise Knowedge Management?

Each one (Kanis & Primus) has their strengths, but their are oither vendors in
the space you might want to look at, depending on the groups that will use it.
Also, what CRM or Ticketing solution are you using within these groups? Certain
KM solutions integrate better with certain CRM's, etc...

JD Howell




Tony <groups@...> wrote:
Hi,
Our search committee is starting a bake-off between these two
vendors. Has anyone here compared the two, or used either solution?
What were your thoughts?

Thanks!

-Aaron



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