JD,
We'll be creating an I.T. site with mostly troubleshooting documents.
Since this is a healthcare organization with lots of nontechnical
nurses, we will be using a lot of guided search, "wizerds" and other
features to make it as "idiot-proof" as possible. However, we'd like to
do it without making extensive use of hard-to-maintain decision trees.
The site will be employee-facing.

Thanks for your help!

JDZASTA wrote:
> Hi Tony...It depends a great deal on your needs. Is this going to be
> used within a customer-facing call center, or an IT Help Desk scenario,
> or simply for Enterprise Knowedge Management?
>
> Each one (Kanis & Primus) has their strengths, but their are oither
> vendors in the space you might want to look at, depending on the groups
> that will use it. Also, what CRM or Ticketing solution are you using
> within these groups? Certain KM solutions integrate better with certain
> CRM's, etc...
>
> JD Howell
>
>
>
>
> Tony <groups@...> wrote:
> Hi,
> Our search committee is starting a bake-off between these two
> vendors. Has anyone here compared the two, or used either solution?
> What were your thoughts?
>
> Thanks!
>
> -Aaron
>
>
>
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