Hey Jason, Tom and Mary's book is brilliant and I'd recommend it as your first stop (although I suspect you've probably seen it already). "Learning to See" is...
Hi everyone, I'm looking for an example for my book and I wonder if someone can help. The example I'm looking for is when you've phoned a call centre, found ...
HI Brad, A nice list of books! When I developed process control software, I was part of a very large team putting up a new plant wing. There was no such thing...
When an existing system has severe shortcomings that cannot be overcome, a entirely new system will emerge that will eventually take its place. Case in point...
... help. ... interested in ... I don't know how Microsoft does things today, but years ago when you called the support line they had a DJ queing up music and...
Jason - The extended value chain concept leads to the idea of Lean Consumption which was written recently by Womack and Jones. Google the terms and you can...
Hi I experienced similar things with the e-mail based support lately :) Maybe it is also relevant for your book. Lately I changed the web hosting provider for...
I guess the fundamental dilemma (or apparent contradiction) that I keep running across is this ... A) on the one hand, we want to focus on value, and make sure...
... No argument there. I'm just thinking it's more likely to emerge gradually (evolution rather than evolution) ... and that what's been discussed might be a...
... I see no contradiction here. If we really don't know the value and can't even put a distribution on it, then why invest in it? If we have a risky estimate...
... A) on the one hand, we want to focus on value, and make sure we are working on the most valued & valuable things! B) on the other hand ... just how much...
Perhaps the dilemma is addressed in this article: http://www.rtec.executiveboard.com/ProgramImages/RD/EstablishingALeanRDOrgan ization.pdf This is an article...
Sure, I'll buy gradual. I'd like to clarify that I have never called backlogs a signal of organizational dysfunction, I said they are going the opposite...
I'm working with a software services organization that wants to transition their implementation processes to lean. Today they are suffering from a lot of wip,...
I've seen this before. I call these small projects with less than 2 people working on them "micro projects". They cause more disruption than they are worth....
... You are fortunate that management is backing your experiment. To break your addiction I recommend that you use the <i-don't-know-what-its-called>...
I think there is a fine line between multi-tasking providing a "cross fertilization" of ideas, and inundating you with so much "fertilizer" that you can't see...
Hi Sam, I think you are right, that you should minimize multi tasking as much as possible. How much that will be will depened on factors outside your control,...
... You are right to call me on my unintended use of universal quanitification with respect to multi-tasking. That said, multi-tasking that increases ...
The goal of multitasking (multiprocessing) in a computer system is to maximize the system's throughput. The goal of multitasking (multithreading) in a computer...
... All of our employees complain about being overworked and too much multitasking going on. How do you know if that's really the case, or if they are just...
... Most CPU's spend most of their time waiting for i/o, specifically human input. They can think a lot quicker than we can type. Lost processing time is...
Hi, I would look in terms of fragmentation. If someone is getting a coherent unit of whatever done and something useful can come out of it then there likely is...
Hi Sam, I've seen developers thrashing through multiple assignments many times, and in my experience it is usually caused by one of two things: 1) The...
Hi Sam, ... Is the rest of the organisation already lean? If not, many of your challenges will likely lie at your interfaces to the non-lean parts. What does...
thanks for everyones answers. Very useful. It seems that a lot of the answer is providing feedback to the person in the queue, about their current status. ...
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