Yahoo! Groups will undergo scheduled maintenance from about 9 p.m. to
10 p.m. (Pacific time) Thursday, July 19
(http://www.timeanddate.com/worldclock/converter.html ). Access to web
messages and email may be delayed during this time.
We appreciate your patience during this maintenance. Regular upkeep of
our servers keeps Yahoo! Groups running smoothly for us all.
— The Yahoo! Groups Team
As of 8/21 5:30 pm PDT: The system failure that was causing message
delivery delays has been corrected. While our engineers have
identified and corrected the root cause of this issue on the Yahoo!
Groups side, you may still continue to receive messages from your ISP
over the next few days. We appreciate your patience as we worked
toward resolution and are sincerely sorry for any inconvenience this
has caused. We've taken measures to avoid a recurrence of this issue
in the future.
For more details on this issue, please visit the Groups team blog:
http://blog.360.yahoo.com/y_groups_team
Thank you,
Jami Heldt
Groups Community Manager
We're aware some groups are currently experiencing technical issues.
The engineering team has identfied the problem and we are currently in
recovery mode. Some groups may continue to experience message delays
or error messages over the next three hours. If it looks like this
issue will persist longer than that, we'll post an update to the
Groups Team blog: http://blog.360.yahoo.com/y_groups_team
Thank you for your patience,
Jami Heldt
Groups Community Manager
In the coming week we will be making some changes to yg-alerts. Not
only will you be able to get email notifications with useful Yahoo!
Groups information and news, but you'll also find valuable groups
resources.
We are planning to transform YG-Alerts into the *new and improved*
Moderator Central. What this means is that we are going to recreate
what you know as Moderator Central on the Groups platform. You will
find all the same resources currently found on Moderator Central
(http://moderators.groups.yahoo.com/)such as the message boards, the
new moderator tours, the Groups team blog, as well as all other
channels that currently exist to exchange ideas and help each other.
This change will make it easier for us to update and refresh content
on a regular basis in attempt to delivery more relevant information
to all of you. It will also provide us with a channel to communicate
directly with Groups Moderators through the email notifications sent
out from this group.
If you only want to receive alerts for issues affecting users and
site downtime you can edit your membership preferences to message
delivery of special notices only.
I'll send additional details out shortly.
Thanks!
Jami Heldt
Community Manager
The Yahoo! Groups Team is hosting our first-ever Groups Moderator Town Hall next
month. It's happening Tuesday, October 9th from 6–9 p.m. at the Yahoo! Campus
in Sunnyvale.
If you live in the Bay Area, and own or moderate an active group with at least
50 members and want to learn more, please visit the Groups team blog for more
details:
http://blog.360.yahoo.com/blog-nNIST_woRKGLBc4JxGgUEhtmZ_EL?p=6941
Thanks!
Jami Heldt
Groups Community Manager
We're aware that some users in some groups are experiencing issues with delivery
of daily digests. We are currently investigating the problem and hope to
resolve this issue as quickly as possible.
Thank you for your patience,
Jami Heldt
Groups Community Manager
We believe that we have fixed the digest problem and that the groups that have
been affected (~20%) should begin to receive digest normally starting tomorrow.
But we will be monitoring over the weekend to be sure. Our apologies for the
inconvenience to digest users, and we thank you for your patience.
- Yahoo! Groups Team
--- Jami wrote:
>
> We're aware that some users in some groups are experiencing issues with
delivery of daily digests. We are currently investigating the problem and hope
to resolve this issue as quickly as possible.
>
>
> Thank you for your patience,
> Jami Heldt
> Groups Community Manager
>
Email delivery times are a bit like the tires on your car. You usually only
think about them when something goes wrong.
I say this because I'm guessing most folks may not have noticed anything about a
change in the delivery speed of email sent through Yahoo! Groups. But thanks to
the hard work of the back-end engineers and the Operations team, there has
indeed been a change -- a positive one!
Read the full story on the Groups team blog:
http://blog.360.yahoo.com/blog-nNIST_woRKGLBc4JxGgUEhtmZ_EL?p=7315
- Yahoo! Groups Team
It’s my pleasure to re-introduce Moderator Central. This site was created for
new and experienced moderators to stay looped in on the latest and greatest
Yahoo! Groups news and provide a channel for moderators to connect with one
another to ask questions, share advice, collaborate, and find resources.
Some of the tools Moderator Central offers to help you share and collaborate
with other moderators include:
Message Boards the place for new moderators to ask for advice about setting up
their group, for more experienced moderators to discuss tips on member
recruitment and managing group dynamics, or to stay up to speed on technical
issues, common challenges, and workarounds. These public forums are in a
threaded message format, so they are easy to follow and search. You can even
subscribe to an RSS feed or Alert so you don't miss a thing.
Getting Started makes it easy to start your group off on the right foot. Take
our tours and learn more about creating your group and building your membership.
Yahoo! Groups Suggestion Board allows users to submit product suggestions to the
Yahoo! Groups team and vote and comment on the contributions they feel are most
valuable and relevant.
Yahoo! Answers about Yahoo! Groups are displayed on the Moderator Central home
page, making it easy to share your expertise and recognize the contributions of
others by voting and rating their contributions.
Some new things you’ll find on Moderator Central are the Best of Yahoo!
Groups, where we shine the spotlight on some of Yahoo! Group’s finest. You can
also find the Groups Podcast, where we’ll highlight a fun Groups related topic
to share with you on a monthly basis. In addition to these new features, we will
have the ability to refresh content regularly to make it more relevant & timely
for you. So take some time to look around and let us know what you think and
let us know what you’d like to see by commenting on the Groups team blog:
http://blog.360.yahoo.com/blog-nNIST_woRKGLBc4JxGgUEhtmZ_EL?p=7362
Thanks!
Jami Heldt
Community Manager
On October 9th over 135 group moderators from the Bay Area joined the Yahoo!
Groups team for its first ever Groups Moderator Town Hall at the Yahoo! campus
in Sunnyvale. Our goal with this type of event is to provide moderators with an
opportunity to engage with the Yahoo! Groups team as well as one other.
To read more and to learn where our next Groups Moderator Town Hall will be,
please visit the Groups Team blog:
http://us.rd.yahoo.com/evt=51470/*http://blog.360.yahoo.com/blog-nNIST_woRKGLBc4\
JxGgUEhtmZ_EL?p=7386
Thanks!
Jami
Groups Community Manager
Apologies for not posting to the blog about this issue earlier, but we do want
to let folks know that we're aware of the problem with Yahoo! Mail mistakenly
diverting some messages from Yahoo! Groups to the Yahoo! Mail spam or bulk
folder.
The Mail team has just tonight pushed a fix to the problem, but they're not yet
sure if the fix will address the problem completely or only partially. So if
you're still finding messages from Groups sent Wednesday (10/24) or later being
wrongly diverted to your Spam or Bulk Mail folder, please let our Customer Care
team know:
http://help.yahoo.com/l/us/yahoo/groups/yahoogroups/general.html
It will help us solve the problem more quickly.
Thank you,
- Yahoo! Groups Team
The Yahoo! Groups Team is hosting a Groups Moderator Town Hall next Tuesday,
November 6th from 6–9 PM at the Westin Bonaventure in downtown Los Angeles.
If you live in the Los Angeles Area, and own or moderate an active group and
want to learn more, please send an email with a link to your group to:
communityevents@....
Thanks!
Jami Heldt
Groups Community Manager
In reviewing suggestions on the Groups Suggestions Board this evening I read a
comment left by a long time moderator indicating that they weren’t certain how
to share their feedback with the Groups team.
Are you uncertain how and where you can share your suggestions with the Groups
team?
To learn more, visit the Groups Team Blog:
http://us.rd.yahoo.com/evt=51470/*http://blog.360.yahoo.com/blog-nNIST_woRKGLBc4\
JxGgUEhtmZ_EL?p=7806
Jami Heldt
Community Manager
Below are known issues that may be affecting some Groups users:
Hotmail Update: Good News & Bad News (current forecast: scattered showers)
The Good News
Hotmail used to reject some messages sent from Yahoo! Groups because they
exceeded 15 "hops" (the default limit set on Exchange Server to prevent mail
loops, which Hotmail refused to reset to a higher, more appropriate level:
http://kb.iu.edu/data/beha.html?osecat=email). This would happen most often in
groups that moderate messages, since the moderation process causes more hops
within our system.
But we've recently made changes to the way hops information is presented in
Yahoo! Groups headers, so that this 15 hops limit should no longer be an issue.
These changes should mean far fewer bounced messages to Hotmail members.
The Bad News:
In the last couple of weeks Hotmail has adjusted their filters in a way that is
pretty much blocking all "invitations" sent from Yahoo! Groups. And despite our
attempts to get them to stop this blocking, we’ve not yet seen them lift this
block:
So we have two recommendations:
1. If you’re sending invitations to Hotmail users through the Yahoo! Groups
system, consider also sending them a direct email (from your own email) either
pointing them to the group home page and directing them to click the “join”
button or point them directly to the join page:
http://groups.yahoo.com/group/NAME_OF_YOUR_GROUP/sjoin
2. Encourage your Hotmail users to complain to Hotmail about the problem.
Ultimately, they will only take action to fix the problem if enough Hotmail
users complain.
Calendar Reminders (current forecast: clear skies ahead)
We’ve recently seen a surge in reports of calendar reminder problems affecting
approximately 20% of our users. The Calendar team pushed a fix on Tuesday that
should have corrected this issue. Let us know if you are still experiencing this
issue by commenting below or submitting a report to Customer Care:
http://help.yahoo.com/l/us/yahoo/groups/original/forms_index.html
One thing to be aware of is that if someone posts an event to the calendar who
is on moderation status, a reminder won’t be sent.
Thank you,
Jami Heldt
Groups Community Manager
In case you haven’t heard, the Groups team is currently testing new features
and enhancements to the Groups product based on feedback we’ve heard from many
of you.
We’ve asked moderators who are interested in testing the new functionality to
set up a beta test group and share their feedback with us as well as collaborate
on ideas and recommendations for improvements.
You can stay update to date on the latest beta news by checking the Groups Beta
Status module in the upper right hand corner of this group.
To read more or to learn how to set up your own beta test the group, please
visit the Groups Team Blog:
http://us.rd.yahoo.com/evt=51470/*http://blog.360.yahoo.com/blog-nNIST_woRKGLBc4\
JxGgUEhtmZ_EL?p=7851
Thanks!
Jami Heldt
Groups Community Manager
Moderator Central is the place for new and experienced moderators to go to
connect with fellow moderators to ask questions, share advice, collaborate, and
find resources. Since membership to Moderator Central has grown by over 3,000
members in the last few weeks, I wanted to make sure that everyone is aware of
the wealth of information that can be found on the Message Boards.
The Moderator Message Boards
(http://advision.webevents.yahoo.com/moderatorcentral/message_boards.html) are
the place for new moderators to ask for advice about setting up their group, for
more experienced moderators to discuss tips on member recruitment and managing
group dynamics, or to stay up to speed on technical issues, common challenges,
and workarounds. These public forums are in a threaded message format, so they
are easy to follow and search. You can even subscribe to an RSS feed or Alert so
you don't miss a thing.
Some basics for participating on these Message Boards include:
Search the existing topics on the message boards before posting a new topic to
see if your question has already been asked and answered. Just type your
keyword(s) in the search box at the top of the board and click the search button
to see what’s already been posted on the topic. The key is to be as specific
as possible so you can narrow the search results down as much as possible.
Post a new message: Go to the message list view, sign in to Yahoo! if necessary,
and, click "Post New Message." Select your public profile (which is how others
will recognize you), write both a message subject and message, and then click
"Post Message."
Create a new topic: Briefly summarize your question or subject in the “message
subject” line when you post a message.
Reply to a message: Click the "Reply" link at the bottom of any message, sign in
to Yahoo! if necessary, select your public profile (which is how others will
recognize you), write your comments, and click "Post Message." You can edit your
message as you write it but you cannot edit it after you preview or post it.
Thank you,
Jami Heldt
Groups Community Manager
We are aware that the Yahoo! Groups site was intermittently unavailable for a
few hours on Saturday morning and again for approximately one hour this morning.
As a result of this downtime, some accounts have been temporarily disabled by
being put into auto-responder status. We are currently working on re-enabling
those accounts.
We appreciate your patience and apologize for any inconvenience. Our engineering
team is working to get this issue fully resolved as quickly as possible. We’ll
post updates as they are available.Â
Regards,
Jami Heldt
Groups Community Manager
Our engineers have identified the root cause for this issue, and we will be
conducting hardware maintenance from 4:00 PM to 5:00 PM today, 12/3, to resolve
it. During this time, some groups will be unavailable for viewing, but no
messages will be lost and users will continue to be able to post via email.
It's my pleasure to introduce the all new Groups blog:
http://www.ygroupsblog.com/blog/
I encourage you to go check it out and let us know what you think by posting in
the comments section.
I look forward to seeing you there!
Best,
Jami Heldt
Groups Community Manager
Below are known issues that may be affecting some Groups users:
Calendar Reminders (current forecast: scattered showers with clear skies in the
forecast)
We are aware that some groups are still experiencing issues with calendar
reminders not being sent. The Calendar Team now believes this issue is related
to Day Light Savings Time and is currently working to correct this within all
groups. I’ll post an update to confirm when this process is complete. In the
meantime, we appreciate your patience.
Again, one thing to be aware of is that if someone posts an event to the
calendar who is on moderation status, a reminder won’t be sent.
Delivery Issues with Centurytel.net Addresses (current forecast: stormy)
We’ve seen reports that Yahoo! Groups email sent by members with
Centurytel.net mail accounts is not being delivered. We have confirmed that
Centurytel.net is dropping, or failing to deliver Y! Groups email. We sincerely
apologize that you are experiencing this issue unfortunately it’s not
something we can control. This is not a Yahoo! issue but an issue with how
Centurytel.net is handling email from Yahoo! Groups.
We are currently trying to contact the administrators at CenturyTel to work to
correct this problem; however, they have not returned our calls or emails. If
you are a CenturyTel customer and are able to reach them, please ask their
administrators to contact our technical team by sending an email to:
ygmailadmin-owner@yahoogroups.com.
If you have any questions or concerns please let us know by contacting Customer
Care at:
http://help.yahoo.com/l/us/yahoo/groups/original/forms_index.html
We appreciate your patience and we apologize for the inconvenience this has
caused.
Please visit the Groups Blog to leave a comment for the Groups team on one of
these issues:
http://www.ygroupsblog.com/blog/2007/12/17/yahoo-groups-weather-report-12-17-07/
Thank you,
Jami Heldt
Groups Community Manager
Below are known issues that may be affecting some Groups users:
Update: Delivery Issues with Centurytel.net Addresses
We’ve been in contact with the administrators at Centurytel.net and have taken
steps toward correcting the issue with Y! Groups email not being delivered. If
you are a Centurytel.net mail user and you are still not receiving Y! Groups
email, please let us know by contacting Customer Care at:
http://help.yahoo.com/l/us/yahoo/groups/original/forms_index.html
Issue with Search within Groups
We are aware that some Groups users are experiencing issues when trying to
search for messages in their groups. We have identified the root cause of this
problem which is related to the indexing of messages. If you are currently
experiencing this issue please contact Customer Care and we’ll work to correct
this on a case by case basis. We hope to have this issues fully resolved for all
groups early in the New Year. We appreciate your patience and we apologize for
the inconvenience this has caused.
"SFReadDir()" Error
We know that some users have been affected by this error when attempting to
access their group's files. Customer Care has been responding to reports on a
case by case basis and we do believe this issue is resolved at this time. If you
continue to see this error, please let us know by contacting Customer Care at:
http://help.yahoo.com/l/us/yahoo/groups/original/forms_index.html
I encourage you to continue to contact Customer Care with questions and reports
of issues with your Groups to get the quickest response. To post comments on any
of these topics, please go to the Groups Blog: http://www.ygroupsblog.com/blog/
Happy Holidays from all of us on the Groups team!
Best Wishes,
Jami Heldt
Groups Community Manager
With only four days left in 2007 I wanted to take the opportunity thank all of
you for your hard work, dedication, and help to make 2007 another great year for
Yahoo! Groups!
2007 marked a major shift for Yahoo! Groups; we embraced the colossal potential
that lies within all of the wonderful communities you have built. The priority
of Groups has significantly increased within the company and we have turned our
focus to reinforcing the infrastructure (or backend) that the Groups product is
built on. We’ve also spent a lot of time developing enhancements and new
functionality that we’ve heard many of you ask for.
Please visit the Groups team blog to read more about some of the significant
highlights from 2007:
http://us.rd.yahoo.com/evt=51470/*http://www.ygroupsblog.com/blog/2007/12/28/yah\
oo-groups-%e2%80%93-a-look-back-on-2007/
Best wishes in the New Year,
Jami Heldt
Community Manager
I am very sorry for the second email on this topic. It has come to my attention
that the link I provided below isn't linking to the Groups blog, below is the
complete post, feel free to visit the blog if you'd like to post a comment:
http://www.ygroupsblog.com/blog/2007/12/28/yahoo-groups-%e2%80%93-a-look-back-on\
-2007/
With only four days left in 2007 I wanted to take the opportunity thank all of
you for your hard work, dedication, and help to make 2007 another great year for
Yahoo! Groups!
2007 marked a major shift for Yahoo! Groups; we embraced the colossal potential
that lies within all of the wonderful communities you have built. The priority
of Groups has significantly increased within the company and we have turned our
focus to reinforcing the infrastructure (or backend) that the Groups product is
built on. We’ve also spent a lot of time developing enhancements and new
functionality that we’ve heard many of you ask for. Below are some of the
significant highlights from 2007:
- The Groups team has grown considerably (almost doubled) in the last few
months which equates to significantly more resource
- We made major changes to our backend systems to make sure Groups mail gets
through more quickly and reliably.
- We introduced the Groups Beta which offers enhanced customization and
moderation functionality (which we’ll continue working on in 2008).
- We introduced several new tools and enhancements to support the growing
Groups community, including:
- Launching the new & improved Moderator Central Group which keeps new &
experienced moderators looped in on the latest Yahoo! Groups news & provides
an environment for moderators to connect with one another to ask questions,
share advice, & find resources.
- Revamped the Groups Blog offering readers greater ease to post comments
(eliminating the need to sign in with a Yahoo! ID), greater ease to subscribe to
an RSS feed (to be automatically notified of new posts), a more clean &
organized layout, and enhanced search capabilities.
- We also added a link to the blog on every Groups page (in the upper right
hand corner) to make it more accessible to members & moderators.
- We introduced the first Groups Podcast (which we plan to continue in 2008)
- We launched the first ever Groups Moderator Town Hall events which provides
moderators with an opportunity to meet & engage with the Groups team as well as
one other (stay tuned for events planned in 2008).
- We’ve introduced The Best of pages to highlight some of the finest Y!
Groups as well as create a great starting point for people who are searching for
groups on specific topics or those looking to discover new groups.
- As of November 1st, Yahoo! Groups has over 109 million members across 8.8
million groups!
- The largest Yahoo! Group, FlyLadyMentors, exceeded 450,000 members (way to
go FlyLady)!
I am extremely excited for all of the great things we have planned in 2008 and I
can’t wait to share what we have in store for you!
Thanks once again for helping to make 2007 a spectacular year. We hope you’ll
continue to share your suggestions and constructive comments via the Customer
Care web form or here on the team blog so we can celebrate even more
accomplishments in 2008!
Best wishes in the New Year,
Jami Heldt
Community Manager
I’d like to hear from moderators what additional resources you’d like to see
on Moderator Central to make it more valuable.
I’d also like to add a new “Tip of the Week” module – with tips that
come from our community of expert moderators.
You can submit your suggestions for improvements to Moderator Central as well as
share the valuable tips you’d like to impart by posting them in the comments
area on the Groups blog: http://www.ygroupsblog.com/blog/?p=32
Thanks & Happy New Year!
Jami Heldt
Groups Community Manager
Many apologies once again for posting a dead link, I promise not to make it a
habit.
You can post your suggestions and tips to the Groups blog here:
http://www.ygroupsblog.com/blog/2008/01/05/join-the-more-than-25000-moderators-w\
ho-have-subscribed-to-moderator-central/
Have a great weekend!
Jami
--- Jami wrote:
>
> I’d like to hear from moderators what additional resources you’d like to
see on Moderator Central to make it more valuable.
>
> I’d also like to add a new “Tip of the Week” module – with tips that
come from our community of expert moderators.
>
> You can submit your suggestions for improvements to Moderator Central as well
as share the valuable tips you’d like to impart by posting them in the
comments area on the Groups blog: http://www.ygroupsblog.com/blog/?p=32
>
> Thanks & Happy New Year!
>
> Jami Heldt
> Groups Community Manager
>
>
You’ve worked hard to build a great group; you want to protect that
investment, right? One way to ensure that your group and its members are
protected is to assign a co-owner, or two.
Appointing a co-owner is not something you should take lightly, since an owner
has access to member information, can change group settings, and can even delete
a group. You may decide that just appointing moderators to help with
administrative tasks is a better choice for your group. But in cases where you
have the trust and fellowship of a moderator or a strong group member, opting to
appoint the person co-owner of your group is a natural progression in the
person’s relationship to the group. And should a situation arise where you
can’t or don’t want to be responsible for your group anymore, the co-owner
can easily assume full ownership of it.
To make another member the group co-owner:
1. Go to the Members area of your group
2. Click the Edit Membership link next to the member you want to promote.
3. Click the Change to Owner link.
4. Confirm your change by clicking the Make Owner button.
Do you co-own or co-moderate your group? Or have you decided not to share
ownership responsibilities? Share with us by commenting below.
Jami Heldt
Groups Community Manager
Below is a known issue that may be affecting some Groups users:
Email Delivery Issues
We're aware that some users have been experiencing email delivery issues and
apologize for the inconvenience this may have caused. We believe we have
corrected this issue; however, if you continue to experience email delivery
issues after today, please contact Customer Care.
Again, we apologize for the inconvenience and appreciate your patience.
Best,
Jami Heldt
Groups Community Manager
The Yahoo! Groups team in India organized and conducted its second Moderators
Union in Bangalore on Saturday, January 12 at the Taj Residency. This event
provides the team an opportunity to listen to moderator feedback and suggestions
for continued improvement of the product as well as gives Yahoo! a venue for
updating moderators on the latest Groups news. These moderators are the voice of
their respective groups and this type of event helps Yahoo! to better understand
the needs of the broader Groups community in India. Twenty two moderators
attended the event, joining us from Bangalore, Delhi, Hyderabad, Madurai and
Chennai.
To read more, please visit the Yahoo! Groups blog at:
http://www.ygroupsblog.com/blog/?p=39
Regards,
Shefali Guar
Community Manager, Yahoo! India
If you are a moderator in the Dallas area, I'd like to invite you to a special
Groups Moderator Town Hall event on Tuesday, March 4. This event is a great
opportunity for moderators to get to know each other and the Yahoo! Groups team
– and for us to get to know you! The event will take place from 6:00 to 9:00
p.m. and there is no cost to attend, but seating is limited so act now. Visit
the Groups blog for more details:
http://www.ygroupsblog.com/blog/2008/02/12/groups-moderator-town-hall-in-dallas-\
texas-on-march-4th/
At this event moderators will have the opportunity to:
- Participate in a panel discussion with the Yahoo! Groups team
- Meet and exchange ideas with groups owners and moderators in the Dallas area
- Hear the latest news about Groups
- Enjoy complimentary food and beverages
For those of you who aren't in the Dallas area, don't fret, it’s our goal to
plan Town Hall events in different cities throughout the year because we want to
hear from you too!
Visit the Groups blog for more details:
http://www.ygroupsblog.com/blog/2008/02/12/groups-moderator-town-hall-in-dallas-\
texas-on-march-4th/
Sincerely,
Jami Heldt
Groups Community Manager
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